Supply Chain Specialist Hilversum • Adecco

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Our Supply Chain, Returns Specialist always starts with the consumer in mind, manages the execution of a reverse flow and optimizes service and satisfaction. Are you the Supply Chain expert that we are looking for?

We have an assignment available from the 18th of August 2025 - 31st of March 2026.

At Nike, the EMEA Marketplace Supply Chain team takes pride in serving the consumer in the connected marketplace – whether they shop at one of our retail partners, in a Nike store or online. We are relentlessly elevating our strategy and driving improvement in our supply chain operations to reach a more premium service level for our consumer.

We want to serve consumers better by enabling a clean marketplace (new products outlook in the marketplace stores). This role is working with the wider Supply Chain team across EMEA and in collaboration with Nike cross-functional teams and Carrier Networks, ensuring return orders from our partners are processed and credited in a timely manner, with continuous focus on process improvement. 

This role ensures a flawless and compliant way of processing the returns within the assigned portfolio of accounts of the Returns Specialist, while working with cross-functional stakeholders (internally and externally) to perform the needed actions to get the products back to the Nike warehouse and credit the customers. The Returns Specialist has a deep understanding of the business operations and, as a subject matter expert, advises on supply chain solutions and new capabilities, and works on capability transition. 

Tasks:

• Process incoming Return Requests from our Wholesale and Partner accounts
• Document requests and follow up with appropriate parties in alignment with audit controls
• Actively solve discrepancies in any of the return requests, analyzing the different steps within the supply chain and obtain an investigation with the cross-functional stakeholders
• Coordinate the Returns Request with Nike Logistics Facilities & Carriers
• Follow up and provide feedback towards accounts on their adherence to our Returns Policy
• Support your accounts and your team in delivering on targeted KPI’s
• Analysis on returns data and define appropriate actions to ensure smooth process flow
• Enable outstanding results by taking the right Return Management decisions and optimize the process
• Implement new process flows according to the marketplace evolution and the Nike strategy

• A hybrid working model of 3 days in the office and 2 days from home.
• 25 vacation days for full-time employees.
• Commuting allowance of €0.23 per km, with a maximum of €23 net per office day.
• Work from home allowance of €5 per day on remote workdays.
• 8.33% holiday allowance.
• Participation in a pension plan, fully covered by Adecco for the first year.
• 25% discount in the employee store.
• Free access to the online learning platform, Adecco Academy.
• Access to gym facilities on campus.

Nike, Inc., a global leader in athletic footwear, apparel, and innovation, is headquartered in Beaverton, Oregon, and serves as a beacon of inspiration for athletes worldwide. Its European Headquarters (EHQ) is located on a vibrant campus that reflects the brand's dynamic and innovative spirit. Surrounded by lush parks, cycling paths, and running tracks, the campus embodies Nike’s commitment to sustainability, health, and community. A melting pot of global talent, it fosters creativity and collaboration, driving forward-thinking ideas that shape the future of sports, culture, and lifestyle.

• Supply Chain Planning & Operations Expertise
• Preferred knowledge and experience in the Reverse Logistics flow (Post-Season/Returns SC processes)
• Experience in working with cross-functional teams and stakeholders to drive a best-in-class customer service
• Excellent verbal and written communication
• Ability to work with SLA’s and keeping track of set KPI’s for the customers under your responsibility
• Strong analytical skills and process improvement mindset
• Digital literacy: MS office, advanced Excel, SAP, Cognos, Tableau, Alteryx

Apply now via the button. If you need more information about the team, the company, the role; feel free to send an email to via de button "Solliciteer nu" op deze pagina.. We will be more than happy to support!