Capacity Planning Associate Amsterdam • Adams Multilingual Recruitment

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Our client is a leader in the global entertainment industry, offering a cutting-edge platform with over 231 million paid memberships in more than 190 countries. Their services bring a wide variety of TV series, films, and games to audiences worldwide, providing unlimited entertainment with unparalleled convenience.
At the moment they have an urgent opening for a Capacity Planning Analyst to join their team in Amsterdam, on a temporary role for 6-8 months. The ideal candidate should have experience in capacity planning or WFM in general and be highly organized, analytical and detail oriented.

• Responsible for the long-term forecasting, metrics planning, and headcount planning

• Build optimal long-term staffing plans for Customer Service by balancing the needs between the Customer Experience, Employee Experience, Operational Flexibility, and Cost Effectiveness.

• Collect, consolidate, and analyze operational data, including preparing internal reporting deliverables, analyzing trends & drivers, and explaining forecast vs. actual variances.

• Partner closely with multiple cross-functional teams to understand capacity, headcount, location strategy, ops performance, volumes and arrival patterns

• Review data to help in identification of flow/ system deficiencies and work with internal process owners to streamline for continuous improvement

• Bachelor’s degree in Math, Statistics, Finance, or Economics or other demonstrated experience in a quantitative field

• 5+ years of Capacity Planning or WFM experience

• Experience in capacity planning, long-term forecasting and headcount distribution

• Ability to develop frameworks and solutions to high-level questions and concepts

• Experience in Excel and PowerPoint (Google-sheets/Google-slides)

• Immediate employment within a fantastic company

• A company culture that values impact, collaboration, and efficiency

• 25 holiday days

• Hybrid work model

• Pension plan

Please note that for this role we can only consider candidates who already reside and are eligible to work in the Netherlands on short notice, under an agency contract.
Does it sound interesting? Feel free to apply or contact me for more information at via de button "Solliciteer nu" op deze pagina.

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