Step into the dynamic role of Customer Service Representative in a vibrant international B2B setting. As the primary contact for customers worldwide, you will ensure swift and precise handling of orders and inquiries. Collaborate with diverse teams to elevate customer satisfaction. Engage daily in processing orders, managing the order lifecycle, and maintaining communication with customers and distributors. Share innovative ideas to streamline processes and enhance service delivery. Read on to discover why this job might be perfect for you.

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Are you customer-focused, accurate, and multilingual?
Then this role as Customer Service Representative in an international B2B environment could be your next career step!

In this position, you will be the first point of contact for customers from various countries, ensuring that orders and inquiries are handled quickly and accurately. Together with colleagues from different teams, you will work towards delivering an outstanding customer experience.

What will you do?

Process incoming orders on a daily basis and check that all details are complete and correct;
Manage the entire order process from A to Z;
Maintain contact with customers, distributors, and account managers in your region (mainly by phone and email);
Answer questions regarding delivery times, order status, and other service-related topics;
Communicate efficiently with internal departments to gather the right information;
Actively contribute ideas on how to improve processes.

Gevraagd

Minimum of MBO+ level education, with a commercial or administrative background;
Fluent in English and French; basic knowledge of Dutch is an advantage;
Experience in a customer-oriented role, with the ability to manage multiple tasks at once;
Strong attention to detail and able to work well with deadlines;
Experience with SAP or other ERP systems is a plus;
Proactive, customer-friendly, and solution-oriented mindset.

Aanbod

A starting salary between €3,250 and €4,250 gross per month based on a 37.5-hour workweek;
An initial one-year contract or permanent contract directly with our client;
Solid pension scheme and travel allowance;
24 vacation days and 6.5 additional days off (ADV);
A dynamic role within an internationally operating organization;
Plenty of room for personal initiative and professional growth;
Hybrid working opportunities;
A collegial and informal team culture where collaboration is key.

Gerelateerde zoekopdrachten

Customer Service Medewerker Eygelshoven Fulltime Eygelshoven MBO Eygelshoven Tijdelijk contract Eygelshoven Vast contract Eygelshoven Eygelshoven Provincie Limburg Customer Service Medewerker Salaris Customer Service Medewerker

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