Customer Service Agent Hilversum • Adecco

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We are seeking an experienced Customer Service Agent to join Nike’s European headquarters in Hilversum. This is a full-time position (40 hours per week) with an immediate start.

• Deliver a premium customer service experience through professional, timely, and accurate communication with a proactive mindset
• Handle incoming emails and calls from customers, account teams, and internal partners
• Ensure orders are accurately processed and managed to meet customer delivery expectations
• Proactively resolve issues through problem-solving, collaboration, and escalation when necessary

• Nike maintains a hybrid working model, 3 days in the office, 2 days from home.
• 25 vacation days if you work 40 hours per week a full year
• Commuting allowance of €0.23 cent per km/max of €23 net per office day
• Work from home allowance of €5 per day on days you are working from home
• 8.33% holiday allowance
• Participation in pension plan, fully covered by Adecco in the first year
• 25% discount in the employee store
• Free access to the online learning platform Adecco Academy
• Access to the gym facilities on campus

Nike, Inc., a global leader in athletic footwear, apparel, and innovation, is headquartered in Beaverton, Oregon, and serves as a beacon of inspiration for athletes worldwide. Its European Headquarters (EHQ) is located on a vibrant campus that reflects the brand's dynamic and innovative spirit. Surrounded by lush parks, cycling paths, and running tracks, the campus embodies Nike’s commitment to sustainability, health, and community. A melting pot of global talent, it fosters creativity and collaboration, driving forward-thinking ideas that shape the future of sports, culture, and lifestyle.

• Experienced in delivering excellent customer service
• Fluent in English (spoken and written)
• Strong knowledge of the Nike brand, culture, and products
• Background in the retail sector with proven sales and service experience
• Associate or Bachelor’s degree or 4+ years of relevant professional experience

Apply now via the button. If you need more information about the team, the company, the role; feel free to send an email to via de button "Solliciteer nu" op deze pagina.. We will be more than happy to support!