Data analist Utrecht • Yacht

Vacature in het kort

Volledige vacaturetekst

For our client Bol, one of the largest online retail tech platforms in the Netherlands and Belgium, we are looking for a driven Data Analyst for Customer Experience Analytics. Do you want to improve the customer experience for 13 million customers by transforming their feedback into valuable recommendations?

As a Data Analyst, you bring customer insights to life. You translate data into concrete recommendations to improve the customer experience a little more every day.

Within the Customer Experience Management team, you will dive deep into the customer journey to identify opportunities. Your main goal is to understand why customers are (dis)satisfied by identifying patterns in customer questions and Net Promoter Score (NPS) data. Experience with NPS data is therefore a big plus.

Your responsibilities include:

• Analyzing: You will analyze a massive amount of data, including NPS & customer question data, text files (like chat texts and open survey answers), and information on business processes and logistics. Experience in logistics is a plus.
• Structuring: You know how to structure, document, and innovate data using tools like BigQuery and Python (dbt).
• Visualizing: You will prioritize and visualize improvement opportunities, which you translate into concrete actions using tools like Tableau, Looker Studio, and PowerPoint.
• Advising: You will take the lead on data projects and play a key role in advising stakeholders at a strategic level.
• Inspiring: You will support and inspire team members to work more effectively with data themselves.

You are a conceptually strong data analyst who enjoys working on concrete projects and can work independently. Your passion lies in uncovering explanations through analysis and data visualization. This role is open to both Dutch and English speakers.

You also bring:

• A relevant Master’s degree.
• A minimum of 3 years of relevant work experience as a Data Analyst.
• Proficiency in SQL and dashboarding tools such as Looker Studio or Tableau.
• Experience with Customer Experience metrics and data-driven business process optimization.
• The ability to convincingly communicate insights, including potential actions and outcomes.