Complaint Handling Specialist Venlo • Invite Jobs
Gevraagd
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Fulltime
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Engels (taal)
Aanbod
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Vast contract
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16,70 p/u (bruto)
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Reiskostenvergoeding
Over het bedrijf
Vacatureomschrijving
Are you looking for a challenging administrative role in complaint handling, but without working in a call center or customer service environment? Then this might be the perfect job for you. Our client specializes in dental products and operates a warehouse that ships to over 90 countries worldwide.About the job
You will be working in the department that collects and records relevant data to help improve customer satisfaction. Your main responsibility will be handling the physical receipt of product complaints. This includes registering them in SAP (warehouse system), sorting complaints, and isolating those that require further investigation.
Other tasks include evaluating and reporting product complaints, forwarding complaints to suppliers, sterilizing returned products, and notifying the relevant authorities when needed. You may also request additional information from internal customer service, conduct investigations to confirm complaints, define their scope, identify root causes, and share results with stakeholders. You will manage your own tasks while maintaining quality standards at all times.
About the company
Warehouse op het gebied van tandheelkundige producten.
What we require
Bachelor’s degree level of thinking and working
Experience in a quality or returns department within medical devices or another regulated industry
Experience in product quality assessment is a plus
Excellent command of the English language
Familiarity with quality processes
Strong attention to detail
Microsoft Office experience
SAP & Oracle knowledge is an advantage
Availability to start immediately
A varied and challenging role within an international company
Flexible working hours (start between 07:00–09:00; initial schedule 07:00–16:00)
€16.70 gross per hour
Opportunity to develop yourself within the company
Possibility of a long-term contract after proven performance
Travel allowance of €0.23 per km, with no minimum distance required
Applying is quick and easy—even without a CV!
For questions or to apply, please contact us directly at via de button "Solliciteer nu" op deze pagina. or call +31 (0)77-8200332.
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