Customer Service Support (DE - ENG) Waalre • Tempo- Team

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If you have a talent for problem-solving, and a desire to work in a supportive and dynamic environment, then you might be a perfect fit for a customer service role at this company. Would you like to be an essential link between our iconic brands and the people who love them? Quickly read the vacancy!

• Located in Waalre
• 3 days in the office, 2 days from home (hybrid)
• Salary range: €2800 - €3400 (based on experience)
• Start as soon as possible
• International company
• You speak fluently German and English

You are a people-person. You're empathetic, patient, and you genuinely enjoy helping others. You understand that our customers are at the heart of our business, and you are motivated to deliver a great experience every single time.
Ultimately, you are ready to be a key part of our mission to build and maintain strong relationships with our customers. You are ready to make a difference!

• You have experience working with SAP (data-entry)
• You have (some) experience in a customer service role
• You have a hands-on mentality: not afraid to bring ideas to the table and get involved in day-to-day operations as needed
• You have excellent communication skills and proficiency in English and German

As a Customer Service Representative, you will be the main point of contact for customers. Your primary responsibility will be to answer incoming calls and emails, providing friendly and professional assistance with a wide range of inquiries.

You'll be a product expert, helping customers with questions about our brands and product portfolio. You will handle orders, track shipments, and resolve any issues or complaints with efficiency and care.

Your role is crucial to building lasting relationships and ensuring customer loyalty, making you an essential part of our team.

• You will resolve customer complaints
• You will keep records of customer interaction
• You will track customer service metrics

This company encourages you to build a career that truly helps you grow. They operate in over 100 countries and employ more than 10,000 people worldwide. The company has a diverse portfolio of iconic brands, including Signature, Cohiba, Macanudo, CAO, and Partagas.

They are committed to sustainability and minimizing our environmental footprint. The company culture is built on teamwork and shared expertise.

Ready for a new challenge? Apply today!