Business Analyst Sittard • Boels Rental

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As a Business Analyst Sales & Marketing at Boels, you connect business and technology. You translate our commercial ambitions into smart, scalable Salesforce solutions and help shape a future-proof organization. From improving processes and rolling out new features to supporting and training colleagues, you make sure our CRM drives success.

Your responsibilities

• Collaborate with business stakeholders to gather and document requirements, ensuring a thorough understanding of business processes and objectives.
• Conduct detailed analysis of business workflows, data models, and system integrations to identify opportunities for process optimization and automation.
• Work closely with architects, developers, administrators, and consultants, to translate business requirements into functional requirements and CRM solutions.
• Perform gap analysis between current and desired business processes, identifying areas of improvement and proposing innovative solutions in our current CRM landscape.
• Prepare and deliver comprehensive business requirement documentation, user stories, process flows, and test cases to support CRM implementation and enhancement projects.
• Participate in system testing and user acceptance testing (UAT) to validate CRM solutions, ensuring they meet business requirements and quality standards.
• Provide end-user training, documentation, and support to ensure effective adoption of implementations.
• Stay updated with the latest features and industry trends, and provide recommendations for enhancing our CRM system and driving business value.

What we offer

• A gross salary between €3.800 and €5.400 based on your experience.
• 28 days of leave per year, with the possibility to buy up to 5 additional days.
• A flexible hybrid working model, with a mix of home and office (Sittard) days.
• Travel expense reimbursement and a remote work allowance for home office days.
• Opportunities to develop your skills with access to training and certifications.
• Initiatives to keep you fit, such as our bicycle plan and company fitness.
• Exclusive Boels discounts on electronics, getaways, insurance, and equipment rentals.

What you bring

• Bachelor’s degree in Business Administration, Information Systems, or similar.
• 2+ years’ experience as a Business Analyst, preferably with Salesforce.
• Strong analytical and problem-solving skills.
• Experience with requirements gathering, process mapping, and Agile ways of working.
• Excellent communication skills and the ability to collaborate across teams.
• Salesforce knowledge or certifications are a strong plus.

Are you interested in this position? Upload your documents and apply for this position at Boels Rental