Customer Operations Representative Amsterdam • Page Personnel

Vacature in het kort

Volledige vacaturetekst

The role is responsible for the day-to-day operations of a selected group of customers to ensure accurate and timely concentrate and/or finished goods supply. This involves order entry processing from receipt to invoicing, providing full customer operations support, handling queries, dealing with complaints and resolving them in a pro-active and timely manner.

Description

• Daily Monitoring of customer orders placed via Portal, confirm order receipt within 24hrs and availability within 48 hours and advise customers and commercial teams on order status.
• Communicate proactively to internal and external customers on late deliveries/short shipments and order processing incidents, so that they may take appropriate action.
• Upon order shipment, issue commercial invoice and related documentation for delivery.
• Follow customer forecast adherence and provide information to all stakeholders (customer, commercial partner, planning).
• To log and follow-up on customer complaints until resolution to customer satisfaction. Establish root causes, perform analysis and implement/advise action plans in conjunction with appropriate parties (technical managers, co-packers and concentrate plants).
• Provide data and feedback relevant for KPI analysis as well as other internal and external reporting.
• Partner with planning department and supply sites to deliver a one-team approach to customers.

Profile

• Bachelor level of education
• SAP knowledge required
• At least 2 years of relevant work experience in a Supply Chain and/or Order to Cash environment
• Familiar with Logistics (Incoterms, Tariff Codes, export documentation), Supply Chain processes (forecasting, planning, escalations, prioritizations, etc.), and other Order to Cash, etc.)
• IT skills: Outlook, Excel and SAP (SD, MM)
• Team player

Job Offer

• A challenging and varied position within a international FMCG company
• A competitive salary and good secondary employment conditions
• Opportunities for personal and professional development
• A pleasant and collegial working atmosphere
• Flexible working hours and the option to work from home
• Contract for at least 6 months, with chances of extension or direct contract via de client

Waar je gaat werken

Our client is one of the global leaders in the FMCG industry.