Customer Service Representative Roosendaal • Page Personnel

Vacature in het kort

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This Customer Service Representative role offers the chance to be the main point of contact for a new international fashion e-commerce client, coordinating between the warehouse, carriers, internal teams, and the customer while driving solutions and improvements. It's a dynamic, independent position with growth opportunities in a global logistics leader.

Omschrijving

Your responsibilities as Customer Service Employee include:

• Maintaining close contact with the client, both by phone, email, and in meetings, focused on maintaining a strong relationship;
• Resolving issues, questions, and/or escalations in consultation with stakeholders and colleagues;
• Ensuring accurate administration and preparing reports;
• Analyzing process issues and providing the client with efficient solutions;
• Analyzing KPIs and initiating and implementing improvement proposals.

Profiel van kandidaat

The successful candidate is a proactive and customer-focused professional who thrives in a dynamic logistics environment. They are precise, stress-resistant, and capable of working independently while maintaining strong collaboration with colleagues and stakeholders. With strong communication and analytical skills, they quickly resolve issues, build lasting client relationships, and contribute to process improvements.

Aanbod

The candidate will receive a competitive salary package, plus holiday pay, profit sharing, pension, travel allowance, and 25 vacation days with additional leave options. They'll also benefit from a laptop, phone, fit program, and career development opportunities through training and growth within a global logistics environment.

Waar je gaat werken

Our client is a global leader in supply chain solutions, active in more than 170 countries with over 100,000 employees worldwide. They offer integrated logistics services across warehousing, transport, and value-added solutions, supporting customers in industries ranging from fashion to healthcare.

The company provides a dynamic and international work environment where innovation, growth, and continuous improvement are central, offering employees the chance to develop their careers while contributing to the future of global logistics.