Customer Success Representative | Dutch & English Amsterdam • Adams Multilingual Recruitment

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Are you passionate about technology, customer-focused, and skilled at building lasting client relationships? We are looking for a dedicated Customer Success Representative on behalf of our client, a leading global provider of visual display solutions based in Amsterdam.

Customer Excellence &Support

• Serve as the primary liaison between the company and customers, managing both consumer and business client interactions
• Deliver comprehensive product guidance and troubleshoot technical issues via phone and email communication
• Ensure exceptional service standards through prompt, professional, and solution-oriented customer responses
• Process and coordinate all inbound customer inquiries, support requests, and service tickets
• Continuously develop expertise in product offerings to provide accurate and valuable customer assistance

E-commerce Operations & Stock Management

• Support online platform operations by overseeing inventory levels and order fulfillment activities
• Coordinate spare parts distribution and manage specialized product requests
• Assist with digital commerce processes and ensure smooth order completion workflows

Client Partnership & Account Development

• Nurture and expand relationships within the existing business client base
• Drive customer satisfaction initiatives and support client retention strategies
• Partner with cross-functional teams to address complex customer needs and escalate issues as needed

• Near native Dutch and professionalfluency in English
• Minimum 2–3 years of experience in customer service, account management, or a related role
• Bachelor's degree in Business Administration, Communications, or related field (preferred)
• Strong organizational and time management skills with the ability to multitask and prioritize effectively
• Excellent communication skills, both written and verbal, with the ability to interact professionally with clients and colleagues
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant software applications
• Prior experience with online order fulfillment and warehousing is a plus
• Technical aptitude and interest in visual display technology products are preferred
• Customer-first mindset with strong problem-solving abilities

• Annual gross salary between €38,000 and €41,000, including 8% holiday allowance
• Annual performance bonus based on personal and company achievements
• Commuting allowance
• Flexible hybrid working policy with 3 days per week in the Amsterdam office (Bijlmer Arena)
• 25 days of annual leave
• Exposure to cutting-edge visual display technology and comprehensive product training
• International, collaborative work environment

Interested? Feel free to apply or contact me for more information at via de button "Solliciteer nu" op deze pagina.

Please take into consideration that we can only consider applicants who are currently living in the Netherlands and who will NOT require a visa sponsorship now or in the future.