Complaint Handling Specialist Venlo • Invite Jobs

Vacatureomschrijving

You will be working in the department that collects and records relevant data to help improve customer satisfaction. Your main responsibility will be handling the physical receipt of product complaints. This includes registering them in SAP (warehouse system), sorting complaints, and isolating those that require further investigation.

Other tasks include evaluating and reporting product complaints, forwarding complaints to suppliers, sterilizing returned products, and notifying the relevant authorities when needed. You may also request additional information from internal customer service, conduct investigations to confirm complaints, define their scope, identify root causes, and share results with stakeholders. You will manage your own tasks while maintaining quality standards at all times.

Warehouse op het gebied van tandheelkundige producten. 

• Bachelor’s degree level of thinking and working;

• Experience in a quality or returns department within medical devices or another regulated industry;

• Experience in product quality assessment is a plus;

• Excellent command of the English language;

• Familiarity with quality processes;

• Strong attention to detail;

• Microsoft Office experience;

• SAP & Oracle knowledge is an advantage;

• Availability to start immediately.

• A varied and challenging role within an international company;

• Flexible working hours (start between 07:00–09:00; initial schedule 07:00–16:00);

• €16.70 gross per hour;

• Opportunity to develop yourself within the company;

• Possibility of a long-term contract after proven performance;

• Travel allowance of €0.23 per km, with no minimum distance required.

Applying is quick and easy—even without a CV!
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