Supply Chain Coordinator

As a Supply Chain Coordinator, key responsibilities and job duties include:

• Coordinating all facets of the supply chain process with the various supply chain stakeholders;
• Timely and accurate entry, maintenance and monitoring of Origin Bookings and Shipments in ERP system;
• Timely and accurate entry, maintenance and control of Real Time Notifications (RTNs) according to the procedures and Standard Operating Procedures (SOP) of the customers.
• Collecting, following up, checking and processing (electronic) documents from vendors, carriers of the customers;
• Creating and issuing invoices to suppliers as well to customers;
• Daily follow-up and execution of export shipments out of the EMEA region that are allocated through our clients Network agencies.
• Guiding and assisting vendors in carrying out export-related matters and using ERP
• Creating, maintaining and updating files/shipments through MS teams and ERP
• For their business you will be, coordinating with stakeholders, creating freight/origin service quotations for customers/vendors, issuing BL's, filing AMS and all tasks associated with NVOCC;
• Assisting where necessary with coordinating implementation of new customers, vendors, agents and/or carriers;
• Achieve customer satisfaction and build relationships with customers; handle customer’s enquiries, claims and complaints;
• Regularly review with customers and cooperate with the operations team to achieve the KPI agreed with the customers;
• Define, measure and ensure customer satisfaction across different stages.ob requirements.

What do you bring:

• You master the English language, both orally and in writing;
• 1 to 3 years’ experience in international logistics (ocean, air, road, & import/export compliance), freight forwarding or retail supply chain is preferred;
• Excellent interpersonal and communication skills with all levels, mature, strong enthusiasm with solution-oriented mindset are required;
• Passion to make a difference, self-motivated, result-oriented with good customer services senses, analytical skills;
• Minimum completed MBO/HBO degree required.
• Self-motivated with the ability to handle multiple priorities, meet deadlines, manage risk, able to work under pressure and deal with problems;
• MS Office experience, including Excel, word, PDF etc

• Competitive salary;
• Full month of holiday allowance paid in May;
• 26 paid days off annually;
• Travel expense coverage (if applicable);
• Working hours 38.75 per week;
• Hybrid set up;
• Fully paid retirement plan;
• Great workspace in Rotterdam.

Clean certificate of conduct (VOG) is part of the onboarding procedure.
Living Permit / EU Passport or Dutch nationality is required.