Join a global leader in nutrition, health, and beauty as a Lead Specialist CX. Enjoy hybrid work options, travel cost reimbursement, and pension accrual. Dive into a full-time role where your proactive approach and problem-solving skills can thrive. Apply now and make an impact! Learn about the growth opportunities available in this role.

Over het bedrijf

ManpowerGroup Solutions

Uitzendbureau

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Bedrijfsomschrijving
You will join dsm-firmenich, a global innovator in nutrition, health, and beauty. The company develops and produces essential nutrients, flavors, and fragrances that improve quality of life and contribute to a sustainable future. With operations in nearly 60 countries, over €12 billion in revenue, and a diverse team of about 30,000 employees, dsm-firmenich is dedicated to creating solutions that are essential, attractive for consumers, and good for the planet.

Working hours
The working hours in this full-time role are from Monday to Friday during regular office hours.Functieomschrijving
Deliver impact in a global organization while shaping the customer journey from order to delivery. As a Lead Specialist CX at dsm-firmenich in Delft, you will earn a gross salary up to €24.69 per hour, receive travel cost reimbursement and pension accrual. Apply now!

Recruitment agency Manpower is looking for a Lead Specialist CX for dsm-firmenich in Delft.

As Lead Specialist CX you will:

Manage daily customer order activities while ensuring complete data accuracy
Build and maintain strong relationships with customers in a proactive way
Resolve issues independently using available tools, and escalate when necessary
Drive continuous improvement initiatives to enhance service levels
Share customer insights across teams to improve processes and anticipate future needs
Lead assigned projects or initiatives (e.g., Key User for new systems)
Ensure compliance with quality, safety, and complaint resolution standards

What’s in it for you

Gross salary between €20.72 and €24.69 per hour
Reimbursement of travel costs
Hybride work possibilities
Pension accrual via Manpower after eight weeks of work
Free access to over 200 online trainings via the Manpower Academy
Full-time job of 40 hours per week
Temporary employment contract via Manpower

Functie-eisen

Proficiency in SAP SD, dashboards, Excel, and PowerPoint
Strong skills in crisis management and root cause analysis
Availability of 40 hour per week
Proven ownership mindset with focus on end-to-end execution
At least three years of operational experience in customer service, supply chain, or logistics
Ability to manage orders, solve issues, and use support tools effectively
Solid communication and networking skills with a customer-first approach
Fluent in English and German (spoken and written) because of job duties. Turkish is considered an advantage
Relevant education in supply chain, logistics, or a related field

Are you ready to take ownership of the full customer journey and help drive operational excellence? Apply today via Manpower and join dsm-firmenich in Delft!Sollicitatieprocedure
For more information please contact Robin van Loon via de button "Solliciteer nu" op deze pagina. or call 088 282-8128.

Waar je gaat werken

You will join dsm-firmenich, a global innovator in nutrition, health, and beauty. The company develops and produces essential nutrients, flavors, and fragrances that improve quality of life and contribute to a sustainable future. With operations in nearly 60 countries, over €12 billion in revenue, and a diverse team of about 30,000 employees, dsm-firmenich is dedicated to creating solutions that are essential, attractive for consumers, and good for the planet.

Working hours
The working hours in this full-time role are from Monday to Friday during regular office hours.

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