Aftersales Manager Hoofddorp • BYD Europe

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The Team

We are the BYD Benelux team, a passionate team of young and seasoned professionals, driven by innovation and a comprehensive understanding of the automotive landscape in the Netherlands, Belgium, and Luxembourg. We embrace the diverse challenges of being a new entrant brand and are committed to our long-term success by delivering top-tier BEV/PHEV products, customer experience, and services to our local customers.

Our forward-thinking approach and unwavering dedication to collaboration with our valued partners form the foundation of our long-term success. We are agile, quick to respond to industry trends, and always strive to set new benchmarks in quality and innovation. United by a shared vision of excellence, the BYD Benelux team is focused on creating a sustainable and customer-centric future in the automotive world.

About the role

Main responsibilities:

• Drive and develop partners’ service preparation, execution and service performance assessment, establish annual service target and ensure the goal achievement, steering the partner’s continuous service level improvement.
• Coordinate with legal and commercial team to sign After-sales agreement if new distributors are appointed.
• Regional regular visit, organize meeting, workshop and other activities with regional partners, review the business plan. Be responsible for the after-sales projects development, execution and assessment.
• Secure the quality of our service network by timely training, tooling and other supportive materials.
• Regional customer satisfaction management (NPS), assist partners to close customer complaint in time, Goodwill authorization and management.
• Investigate and collect Market information and cooperate with HQ for business plan and strategy.
• Coordinate with Customer Service team to achieve customer satisfaction goals.
• Coordinate the spare parts deliveries in close cooperation with the Supply Chain team and steering parts service level improvement.
• Coordinate the after-market activities and service campaign implementation.
  Introduce BYD Aftersales Service IT system/ platform such as DMS, LMS, TIS, to regional dealership and its authorized service network, ensure those system/ platform to be deployed in each terminal service shop.
  

Main requirements:

• Bachelor or master's degree plus working and thinking level, acquired by
  education or work experience.
• Experienced as After Sales Manager within an OEM environment
  (mobility, preferably automotive).
• Proven leadership skills; at least 5 years managerial experience is
  required.
• Affinity with electric mobility.
• Willing to travel on a frequent basis within the territory and abroad
  (including potential trips to China), indication 25% of your time.
• Strong communication and negotiation skills and excellent knowledge
  of English and Dutch language skills. Chinese is a plus.
• Customer service , Automobile related working experience.
• Affinity with electric mobility.
  

We offer:

• An exciting opportunity to drive the transition of zero-emission transportation and economic decarbonization in a fast-growing company that represents leading technology in sustainability solutions.
• Performance and experience-based competitive remuneration package.
• International learning opportunities, team building, and various exciting events for special days and milestones.
• 25 days of annual holiday allowance with the option of acquiring an additional 5 days.

Please, submit your CV in English

About BYD Group

Established in November 1994, BYD Group is a leading multi-sector high-tech company focused on innovation and development in automobiles, rail transit, renewable energy, and electronics.

Committed to fulfilling a better life through technological innovations, BYD Group leverages a robust network of over 40 subsidiaries, with over 900,000 employees of 110,000 engineers worldwide in over 400 cities of 79 countries, actively driving the implementation of comprehensive zero-emission and emission reduction solutions. In 2024, BYD Auto delivered 4.27 million NEV (BEV+PHEV) globally, maintaining its position as the world leader in NEV sales.

BYD Group upholds the values of innovation, pragmatism, passion, and competition, dedicating itself to technological empowerment throughout the entire process of renewable energy acquisition, storage, and application, contributing to the goal of sustainable future development for all humanity.

Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team🌏