Join the team as a Customer Relationship Manager and be the vital link between customers and internal teams. You'll handle quotes, purchase orders, and after-sales tasks, ensuring everything runs smoothly and on time. Build strong relationships and contribute to outstanding customer experiences. Work closely with different departments to resolve inquiries and complaints professionally. Enjoy a dynamic global work environment that values agility, integrity, and empathy. Read on to see how your skills fit into this role.

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As a Customer Relationship Manager, you act as the link between customers and internal teams. You ensure accurate and timely processing of quotes, purchase orders, and after-sales activities. You build and maintain strong customer relationships while contributing to exceptional customer experiences.

Description

Manage RFQs, purchase orders, and order entry.
Handle post-order activities (e.g., date changes, expedites, order holds).
Collaborate with internal teams (Sales, Operations, Materials Management, Quality, Product Management) on pricing, delivery, and terms.
Resolve customer inquiries and complaints in a professional manner.
Develop and strengthen relationships with customers and key stakeholders.
Possible specialization: quoting or order fulfillment.

Profile

Personal:

Proactive, solution-oriented, and customer-focused.
Strong time management and prioritization skills.
Collaborative, accountable, and eager to learn

Customer Service:

Excellent written, oral, and interpersonal communication skills.
Empathy and active listening.
Strong relationship-building and problem-solving abilities.
Organizational and follow-up skills.
Ability to work with CRM technologies and manage customer interactions (phone, live chat).

Requirements

Education: High school diploma required; 2 years of college preferred.
Experience: 2-5 years relevant work experience.
Knowledge of B2B customer service.
Proficient with ERP systems and CRM applications (e.g., Salesforce).
Strong data entry skills.

Additional Information

Fast-paced global work environment.
Company values: agility, integrity, intelligence, empathy.
Equal Opportunity Employer committed to diversity and inclusion.
Physical requirements: ability to sit/stand, use hands, vision, hearing, and speaking.

Job Offer

Contact Thomas van Boxtel - +31 6 83009319

Salaris

Waar je gaat werken

The client is an internationally operating logistics organization specialized in the aviation industry. They supply technical components and maintenance kits for aircraft and support airlines worldwide with reliable supply chain solutions. The company is growing rapidly, investing in automation and innovation, and places great importance on teamwork, quality, and continuous improvement.

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