Customer Operations Coördinator

This internationally operating trading organization specializes in the global trade of high-quality dairy products, dairy ingredients and related commodities for the food and feed industries. From its headquarters in the Netherlands, the company works closely with customers, suppliers and logistics partners across the globe.

With offices in Europe, North and South America, and Asia, the organization has built a strong reputation within the international dairy market. The company culture is characterized by entrepreneurship, short communication lines, customer focus and a continuous drive for operational excellence.

As a Logistics Coördinator, you are responsible for managing and coördinating international customer orders and logistics processes from start to finish. You ensure that orders are executed accurately, transport is arranged efficiently and all related documentation is processed correctly and on time.

You act as the central point of contact for customers, suppliers, logistics service providers and internal stakeholders. Thanks to your proactive mindset and strong organizational skills, you ensure smooth operations and outstanding customer service.

This is a fast-paced and dynamic role where no two days are the same. The international nature of the business, combined with the complexity of global supply chains, makes this an exciting opportunity for someone who enjoys coordinating, problem-solving and building strong relationships.

• Process and coordinate international customer orders from order entry to final delivery
• Organize, plan and monitor transportation activities
• Act as an internal point of contact for colleagues regarding logistics, documentation, regulations and supply chain processes
• Ensure accurate and timely document management, including invoicing
• Maintain communication with customers, suppliers, carriers and other external partners
• Build, maintain and develop long-term customer relationships
• Handle operational issues, delivery discrepancies and claims
• Monitor service levels, deadlines and contractual agreements
• Contribute to continuous improvement initiatives and operational excellence
• Collaborate closely with multiple departments to ensure successful order execution

• Bachelor’s or Master’s degree preferably
• Affinity with international logistics, supply chain, export or customer operations
• Strong problem-solving skills and a proactive mindset
• Excellent communication and relationship-building skills
• Customer-focused with a strong sense of ownership and responsibility
• Analytical mindset with the ability to prioritize in a fast-moving environment
• Fluent in English, both written and spoken
• Team player with a hands-on attitude and a drive to achieve results

• A challenging role within a young, international and fast-growing organization
• Salary upwards of 4700BM
• Working in a dynamic environment with globally operating customers and suppliers
• A modern and inspiring workplace
• Plenty of opportunities for personal development and career growth
• 28 vacation days, increasing to 30 days in the coming years
• The option to purchase additional vacation days
• Travel allowance
• Fully paid pension plan
• An informal and collaborative company culture
• Additional perks such as shared lunches and team activities