Technical Support Engineer - Dutch & English

Our client is a growing and innovative technology company developing smart digital and hardware solutions that improve accuracy, efficiency and productivity for professionals working across engineering, infrastructure and other field-based industries.

As part of their continued growth, they are looking for a Technical Support Engineer to join their team in Hilversum.

Job Profile for Technical Support Engineer
Responsibilities will include but not be limited to:

• Handle technical support requests via phone, email and chat in Dutch and English
• Analyse technical issues and identify effective solutions
• Guide customers through troubleshooting steps and clearly communicate resolutions
• Provide hands-on technical support for GNSS receivers, mobile applications and cloud software
• Repair, configure and test GNSS receivers and related hardware
• Prepare and manage outgoing hardware shipments
• Investigate and resolve technical issues independently, taking ownership from day one
• Report recurring technical issues and customer feedback to the Product and Development teams
• Support surveyors, engineers and construction professionals using advanced field technology solutions

Candidate Profile for Technical Support Engineer

• Must be fluent in Dutch and English, both written and spoken
• Hands-on and analytical approach to troubleshooting technical issues
• The ability to work independently and take ownership of problems
• A genuine curiosity and interest in understanding how technology and hardware work
• Willingness to work fully on-site in Hilversum during the initial learning period, with the option to work remotely one day per week after completing the training phase

What Our Client Offers

• Competitive salary
• Commuting support through a public transport card or €0.23 per kilometre when travelling by car
• Joining a small, international team with short communication lines and direct collaboration
• Real responsibility from an early stage, without unnecessary layers of onboarding
• Free lunch at the office

The option to work remotely one day per week once established in the role

Already imagine yourself in this position? To make the first step, click Apply or email us your CV at via de button "Solliciteer nu" op deze pagina.