Customer Operations Coordinator
SIRE® Life Sciences
Customer Operations Coordinator
Samenvatting
Wat krijg je?
Wat ga je doen?
- Process and monitor daily customer orders
- Resolve delivery and customer experience discrepancies
- Communicate with customers and logistics partners
- Support process optimization and automation projects
- Participate in system testing and documentation
Wat verwachten wij?
- Hbo- of masteropleiding in Supply Chain of Logistiek
- Minimaal 3 jaar ervaring in Customer Operations
- Kennis van supply chain processen binnen FMCG
- Ervaring met SAP S4HANA en Order-to-Cash tools
Volledige vacaturetekst
Draag bij aan de wereldwijde zuivelketen van een internationale marktleider met een erfgoed van 150 jaar. Als Customer Operations Coordinator waarborg je een vlekkeloze orderverwerking binnen een hoogwaardig geautomatiseerde omgeving. Je schakelt met diverse teams om logistieke processen te optimaliseren en draagt direct bij aan innovatieve automatisering. Ontdek hoe jij het verschil maakt voor klanten in een dynamische FMCG-omgeving. Ben jij klaar om deze operationele uitdaging aan te gaan?
The Company
A Global leading international dairy company with a cooperative heritage spanning over 150 years. The company processes milk into a diverse range of dairy products and ingredients, offering consumers high-quality options such as milk, yogurt, condensed milk, dairy-based beverages, cheese, butter, quark, and cream.
Role Description
We are seeking a Customer Operations Coordinator to join our team in supporting efficient and accurate order processing and customer service. This role is vital in maintaining smooth supply chain activities, ensuring customer satisfaction through effective communication, issue resolution, and operational support within a highly automated environment.
Responsibilities
-Assisting with daily order entry, validation, and monitoring across various digital platforms, including EDI, web portals, and robotic systems.
-Collaborating with internal teams to address and resolve discrepancies affecting delivery or customer experience.
-Communicating proactively with customers and logistics partners to provide updates and manage expectations.
-Supporting continuous improvement initiatives by identifying process gaps and contributing to system optimization and automation projects.
-Participating in system testing, documentation, and cross-team routines to strengthen understanding of end-to-end supply chain processes.
-Contributing to team efforts to ensure high quality service delivery in the Europe region, primarily focusing on Belgium.
Requirements
Bachelor’s degree with 3+ years of experience, or a Master's degree in Customer Operations, Supply Chain Management, or Logistics.
Experience in a customer service environment, preferably within FMCG.
Fluency in Dutch and proficiency in English (both written and spoken).
Good understanding of FMCG supply chain processes.
Experience with ERP systems, such as SAP S4HANA, and digital tools supporting the Order to Cash process.
Familiarity with Salesforce or similar CRM platforms is a strong plus.
Other Information
If you are interested and want to apply, please submit your application via the apply button below and contact me.
58606
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