Global Ocean Visibility Platform Lead

Company Overview
Our Client is a fast-growing European food company specializing in innovative frozen snacks. With a strong focus on quality, sustainability, and consumer trends, GoodLife Foods develops market-leading products enjoyed by customers across Europe

Role Description
We are seeking an experienced Platform Operations Lead to oversee the day-to-day management and optimization of the company’s Global Ocean Visibility Platform. In this hands-on role, you will ensure platform performance, data accuracy, and user engagement while supporting the transition into a sustainable operational model. The position involves close collaboration with global stakeholders, vendors, and regional teams, ensuring the platform delivers maximum value.

Responsibilities
-Act as the main owner of the platform, responsible for performance, data integrity, and user support.
-Manage the transition from hypercare to steady-state BAU operations, establishing governance and escalation procedures.
-Oversee data quality across the platform, ensuring accuracy from ERP systems and ocean carriers, and resolving data issues.
-Serve as the key liaison with the SaaS vendor, managing SLAs, KPIs, and ongoing platform improvements.
-Conduct regular performance reviews, prepare reports, and present updates to senior stakeholders in global townhalls and leadership forums.
-Drive user engagement and adoption by developing training, building regional champions, and supporting change management initiatives.
-Track platform value through metrics such as data quality, user adoption, and operational impact, and present these findings to leadership.

Requirements
-Bachelor’s degree or higher in Supply Chain, Logistics, Business, or a related field.
-At least five years of experience in logistics, supply chain, or transportation roles, preferably involving SaaS platforms or TMS.
-Hands-on experience managing or operating a SaaS platform, with a focus on data quality, user support, and vendor relationship management.
-Strong stakeholder management skills with the ability to communicate confidently across different levels of a global organization.
-Proven change management and user engagement skills in large, distributed teams.
Analytical mindset with problem-solving abilities and the capacity to work independently on platform stabilization.

Other Information
If you are interested and want to apply, please submit your application via the apply button below and contact me.

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