Customer Support Coordinator
SIRE® Life Sciences
Customer Support Coordinator
Samenvatting
Wat krijg je?
Wat ga je doen?
- Serve as primary contact for inquiries
- Oversee the entire order fulfillment process
- Monitor order progress and inventory levels
- Manage claims, complaints, and returns
- Maintain customer-specific work instructions
Wat verwachten wij?
- MBO diploma richting Customer Service of gerelateerd
- 2 tot 3 jaar ervaring in order management
- Ervaring met de volledige afhandeling van orderbeheer
- Ervaring met verwerking van consignatie- en exportorders
Volledige vacaturetekst
Als Customer Support Coordinator bij dit dynamische bedrijf ben je de spil in het orderproces en de drijvende kracht achter klanttevredenheid. Je beheert orders van begin tot eind en werkt nauw samen met logistieke partners in een omgeving waar procesverbetering centraal staat. Geniet van de perfecte werk-privébalans door de mogelijkheid om op maandag en vrijdag hybride te werken. Ben jij klaar om deze cruciale rol op te pakken? Duik in de details en ontdek jouw nieuwe uitdaging!
Company
A dynamic organization that values customer satisfaction and operational efficiency. They are committed to providing excellent service and fostering a collaborative work environment, with a focus on continuous improvement.
Job Description
We are seeking a Customer Support Coordinator to join our client’s team. This role is vital in ensuring smooth order processing and maintaining strong relationships with customers and logistics partners. The ideal candidate will be passionate about customer service, detail-oriented, and experienced in handling end-to-end order management.
Responsibilities
- Act as the primary contact for customers and logistics providers regarding orders and delivery inquiries
- Ensure accurate and timely processing of customer orders and deliveries, overseeing the entire process from receipt to fulfillment
- Monitor order progress and inventory levels, coordinating with relevant teams to resolve discrepancies
- Manage customer claims, complaints, and return processes independently, issuing credit notes when required
- Develop and maintain customer-specific work instructions to ensure clarity and consistency
- Accurately process consignment and export orders within the company system
- Contribute ideas and feedback to improve departmental processes and efficiency
- Collaborate with sales, logistics, and external partners to ensure smooth communication and operations
Requirements
- Minimum of 2-3 years’ experience in a customer service or order management role, preferably within the food industry
- Completed MBO diploma, preferably in Customer Service or a related field
- Fluent in Dutch and English, with excellent communication skills
- Ability to work accurately, in a structured manner, and handle multiple tasks simultaneously
- Office attendance required on Tuesday, Wednesday, and Thursday; remote work possible on Monday and Friday
- Able to start quickly and balance workload efficiently; minimal long-term planned leave during the assignment period
Other Information
If you are interested and want to apply, please submit your application via the apply button below and contact me.
58881
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