Customer Operations & Collaboration Officer

Company
A large, international organisation in the food sector supports a wide range of B2B customers across multiple markets. The business operates in a fast-moving environment where customer service, operational continuity, and cross-functional collaboration are essential. Teams work closely with Sales, Supply Chain, Planning, Logistics and shared service partners to ensure smooth end-to-end execution and continuous improvement.

Job Description
For our client, we are looking for a Customer Operations & Collaboration Officer who can quickly take ownership of customer-related operational processes and ensure day-to-day continuity within a Customer Collaboration team. This role combines hands-on execution (keeping core activities running) with a strong improvement mindset—spotting bottlenecks, aligning stakeholders, and helping standardise ways of working as the function continues to develop.

Responsibilities
- Take over and manage key customer collaboration processes to maintain business continuity
- Monitor customer service performance and KPIs, analyse trends, and highlight risks or gaps
- Coordinate issue resolution across stakeholders (Sales, Supply Chain, Planning, Logistics, Warehousing and shared service teams) and drive follow-up actions
- Handle customer-related operational topics such as:

• pricing support and updates
• rebate administration and follow-up
• sample coordination and management
• customer portal topics and customer/country-specific queries

- Support customer requests, innovation-related questions and operational exceptions
- Prepare performance updates, action trackers and management reporting
- Act as a day-to-day sparring partner for internal stakeholders and step in where needed
- Contribute to process optimisation and harmonisation across markets as the role and operating model mature

Requirements
- Experience in a role connected to Sales Operations / Customer Collaboration / Supply Chain / Order-to-Cash or similar
- Able to learn complex customer processes quickly and work accurately under time pressure
- Strong stakeholder management skills; comfortable working across multiple departments
- Hands-on, proactive, and flexible in an environment where not everything is fully defined yet
- Strong English communication skills (French and/or Dutch are a plus, but not required)
- Analytical mindset with confidence working with KPIs and operational performance data

Other Information
The role is based in Amersfoort (Netherlands) with a hybrid working set-up (office days to be agreed).
If you are interested and want to apply, please submit your application via the apply button below and contact me.

58999