Sales Support Officer

Company Overview:
Our client is a leading organization within the consumer goods industry, committed to delivering excellent customer service and operational excellence. They focus on continuous improvement and innovative solutions to meet the needs of their global customer base.

Job Description:
We are seeking a proactive and flexible Sales Support Officer to support vital customer collaboration processes. In this temporary role, the successful candidate will ensure business continuity, support customer performance, and contribute to process improvements within a dynamic, evolving environment.

Responsibilities:
• Manage and oversee key customer collaboration processes to ensure smooth operations.
• Monitor customer service KPIs, identify performance gaps, and suggest improvement actions.
• Coordinate issue resolution across multiple teams, driving corrective measures.
• Handle specific customer requests such as pricing, rebate management, sample handling, and customer portal updates.
• Support innovation inquiries and respond to country-specific customer queries.
• Prepare performance reports, action plans, and management updates.
• Act as a central contact point for internal teams and external stakeholders.
• Collaborate closely with Sales, Supply Chain, GBDS, Planning, Logistics, and Customer Support teams.
• Continuously contribute to refining and standardizing processes in a role that is still being shaped.

Requirements:
• Experience in sales, supply chain, or customer service roles.
• Highly adaptable, with strong problem-solving skills and a proactive attitude.
• Ability to switch between operational tasks and strategic improvement projects.
• Fluent in English; French language skills are a plus but not essential.
• Ideally, hold an HBO level qualification; MBO+ considered with relevant experience.
• Ability to work 2 days in the office, with flexible days to be agreed.
• Strong communication skills and a collaborative mindset.
• Open to online interviews; on-site preferred for interviews. The application deadline is 24/09 at 14:00.

Other Information:
This is a temporary backfill position supporting a newly developed organization. The role involves processes standardization across countries and areas such as contract management, rebates, and pricing, particularly within the B2B and industrial sectors (notably butter). The successful candidate must be flexible, experienced in sales and supply chain environments, and able to operate effectively in a fast-changing setting.
If you are interested and want to apply, please submit your application via the apply button below and contact me.

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