Customer Care Specialist | Romanian Speaking

Our client is an international organization with a strong presence across Europe and a growing customer base. To support continued growth, they are looking for a Romanian-speaking Customer Care Representative who is passionate about providing outstanding customer service and building strong relationships with customers.

In this role, you will be the first point of contact for Romanian-speaking customers, ensuring their questions and concerns are handled professionally and efficiently. You will work closely with several internal departments to deliver excellent service while contributing to a positive customer experience.

This position is ideal for someone who enjoys helping people, has strong communication skills, and is looking to further develop their career within an international business environment.

This is an excellent opportunity to join a dynamic international company where customer satisfaction is a top priority. You'll have the chance to develop your skills, work in a multicultural environment, and make a real impact on the customer experience while building a rewarding long-term career.

Who You Are:

• Friendly, professional, and customer-focused.
• A strong communicator who enjoys helping people.
• Organized and detail-oriented.
• Solution-driven and proactive.
• Eager to learn and develop professionally.
• Comfortable working both independently and as part of a team.
• Able to maintain a positive attitude during busy periods.

Required Qualifications:

• Native-level Romanian or C2 proficiency.
• Strong English communication skills.
• 1 to 3 years of experience in customer service, customer care, administration, hospitality, or another customer-facing role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proactive and customer-oriented mindset.
• Good organizational and time management skills.
• Comfortable using Microsoft Office and CRM systems.
• Ability to manage multiple priorities in a fast-paced environment.
• Preferred Qualifications
• Experience within an international company.
• Experience supporting B2B customers.
• Familiarity with customer management software or ticketing systems.
• Additional European language skills are considered a plus.

What You'll Receive:

• Competitive salary between €2,500 and €3,000 gross per month.
• Hybrid working environment.
• International and diverse workplace.
• Full onboarding and training program.
• Professional development and growth opportunities.
• Supportive management and collaborative team culture.
• Opportunity to work with customers across multiple European markets.
• Long-term career prospects within a growing organization.

Would you like more information first? Feel free to call Taye Smith, International Recruitment Consultant, about this vacancy on .

Exactpi refnr.: 6304 #ML

Key Responsibilities:

• Serve as the primary contact for Romanian-speaking customers.
• Respond to customer inquiries via phone, email, and other communication channels.
• Provide accurate information regarding products, services, orders, and account-related matters.
• Resolve customer issues and complaints in a timely and professional manner.
• Escalate complex cases to the appropriate internal teams when necessary.
• Collaborate with Sales, Operations, Logistics, and Finance teams to deliver effective solutions.
• Process customer requests and updates accurately.
• Maintain detailed and accurate records in CRM and internal systems.
• Follow up on open cases and ensure customer satisfaction.
• Support new customer onboarding activities when required.
• Identify recurring customer concerns and suggest service improvements.
• Ensure all customer interactions meet company standards for quality and professionalism.