Senior Customer Care | German Speaking

Our client is an international organization with a strong presence across Europe and a growing customer base in the DACH region. Customer satisfaction is at the heart of their business, and they are looking for an experienced German-speaking professional who can help deliver an exceptional customer experience while building strong, long-term relationships with clients.

This position is ideal for someone who enjoys customer interaction, takes ownership of issues from start to finish, and thrives in a fast-paced international environment. You will be the main point of contact for German-speaking customers and play a key role in ensuring their needs are met efficiently and professionally.

Key Responsibilities:

• Manage customer inquiries via phone, email, and other communication channels.
• Act as the primary contact for German-speaking customers.
• Provide timely and professional support regarding products, services, orders, and account-related matters.
• Investigate and resolve customer issues while ensuring a positive customer experience.
• Coordinate with internal departments to ensure accurate and timely solutions.
• Handle escalations and complex customer cases.
• Maintain accurate customer records and update internal systems.
• Follow up proactively with customers to ensure satisfaction.
• Contribute ideas for service and process improvements.
• Monitor customer feedback and identify recurring trends.
• Support the onboarding of new customers where required.
• Assist in improving customer service procedures and best practices.

• Native-level German or C2 proficiency.
• Good command of English.
• 2 to 5 years of experience in customer care, customer service, customer success, account management, or a similar role.
• Strong communication and interpersonal skills.
• Solution-oriented and able to work independently.
• Excellent organizational skills and attention to detail.
• Comfortable working in an international environment.
• Experience with CRM systems and customer management software.
• Ability to prioritize tasks and manage multiple responsibilities simultaneously.

What You'll Receive:

• Salary up to €3,500 gross per month.
• Hybrid working model.
• International and collaborative working environment.
• Opportunities for personal and professional development.
• Supportive management and team culture.
• Long-term growth opportunities within the company.
• Exposure to international customers and stakeholders.

Would you like more information first? Feel free to call Taye Smith, International Recruitment Consultant, about this vacancy on .

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You enjoy helping customers and building relationships. You don't simply react to problems; you anticipate them before they arise. You are organized, proactive, and capable of handling both routine requests and more challenging situations with professionalism and confidence. Most importantly, you take pride in delivering an excellent customer experience every day.

Interested in joining an international team where your German language skills and customer service expertise can make a real impact? We'd love to hear from you.