Customer Service Officer

The Company
A well-established organization within the food industry focused on delivering high quality products and excellent customer experience. The company operates in a dynamic supply chain environment where customer satisfaction, efficient logistics, and continuous improvement are key priorities.

About the Role
As a Customer Service Officer, you will serve as the primary point of contact for customers and logistics partners. You will be responsible for managing the complete order process from receipt through delivery while ensuring smooth coordination between sales, logistics, and external service providers.
This role requires a proactive professional who enjoys customer interaction, problem solving, and process improvement in a fast-paced environment.

Responsibilities

• Act as the first point of contact for customers and logistics partners regarding deliveries and service-related inquiries.
• Process customer orders accurately and ensure delivery on time.
• Monitor order progress, inventory levels, and delivery status.
• Coordinate with internal teams and external partners to resolve discrepancies and bottlenecks.
• Handle customer complaints, claims, and issue credit notes when required.
• Create and maintain customer specific work instructions.
• Process consignment and export orders within the system.
• Support continuous improvement initiatives and recommend process enhancements.
• Collaborate closely with sales, logistics, and service providers.
• Ensure accurate administration and documentation of customer activities.

• Completed MBO diploma, preferably in Customer Service or a related field.
• Able to start and become productive quickly.
• Minimum 2 to 3 years of experience in a similar Customer Service role.
• Experience within the food industry is preferred.
• Strong communication skills in both Dutch and English.
• Excellent customer focus and stakeholder management abilities.
• Able to work accurately and in a structured manner.
• Comfortable working in a fast-paced environment and handling multiple priorities.

• Temporary assignment from October 2026 to February 2027.
• Hybrid working model.

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