Senior Mortgage Process Coordinator

Company Our client is a leading organization in the financial services sector, specializing in mortgage underwriting and client support. Their team is known for its professionalism, continuous improvement, and commitment to delivering exceptional service in a dynamic industry. Role Description As a Senior Mortgage Process Coordinator, you are responsible for coordinating mortgage applications, supporting team performance, improving processes, and maintaining high service and quality standards. You will play a key role in guiding colleagues, developing training initiatives, analyzing processes, and driving continuous improvement within the Mid Office department. Responsibilities - Develop and implement training programs for team members and colleagues. - Create, analyze, and report on dashboards and performance metrics. - Handle administrative tasks such as scheduling, managing leave and sick leave records, and processing authorizations. - Monitor and coordinate security incidents, escalating complex issues as needed. - Conduct job interviews and manage onboarding, guiding colleagues through working procedures. - Participate in projects and working groups to improve internal processes. - Analyze current workflows and identify opportunities for efficiency and quality improvements. - Take ownership of specific focus areas, such as telephony coaching, quality control, internal audits, complaints, training, and risk management. Requirements - HBO (higher professional education) degree. - Minimum of 1 year experience as a Coordinator or Team Leader, ideally in financial services. - Strong analytical skills and excellent command of Excel. - Good advisory and communication skills. - Customer-oriented mindset with flexibility and a proactive approach. - Willingness to obtain WFT Basic and Mortgage Credit diplomas within the first year. - At least 3 years of experience as a Senior Underwriter with system knowledge of Hypocasso and Accelo. - Mortgage knowledge and experience in mortgage processing is essential. - Ability to explain complex matters patiently and clearly. Other Information If you are interested and want to apply, please submit your application via the apply button below and contact me.

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