Temporary Absence Management Case Manager

The Company
The client is one of the Netherlands’ biggest dairy products manufacturers who is also active globally.

Role Description
We are seeking an experienced Absence Management Case Manager to support employees throughout their sickness absence and return-to-work journey. Acting as the central point of contact for employees, managers, and plant managers, you will oversee absence cases from the first day of absence in accordance with the Dutch Gatekeeper Improvement Act (Wet Verbetering Poortwachter). You will work closely with occupational health professionals, translate medical advice into practical action plans, and provide guidance throughout the reintegration process. As part of the Case Management team, you will support both office-based and operational employees across multiple locations, ensuring a compliant, employee-focused, and effective approach to absence management. In addition to day-to-day case management, you will contribute to continuous improvement initiatives and provide expert advice on absence prevention and wellbeing-related topics.

Responsibilities

• Manage employee sickness absence cases from day one through to successful reintegration.
• Ensure compliance with the Dutch Gatekeeper Improvement Act (Wet Verbetering Poortwachter) and related legislation.
• Serve as the primary contact for employees, managers, and plant managers regarding absence and reintegration matters.
• Conduct regular absence review meetings with employees and relevant stakeholders.
• Translate occupational physician recommendations into clear and actionable reintegration plans.
• Provide ongoing guidance and support to employees and managers throughout the absence management process.
• Coordinate and support applications for IVA and WIA disability benefits.
• Maintain accurate case documentation and administration.
• Identify opportunities to improve absence management processes and contribute to relevant projects.
• Advise internal stakeholders on absence prevention and sustainable employability practices.
• Travel regularly to sites across the Eastern Netherlands region to support employees and managers on location.

Requirements

• HBO (Bachelor's degree level) working and thinking level.
• Valid registration as a Certified Case Manager (CROV or RCCM/RCMC).
• Minimum of 3 years of relevant experience in absence management.
• Strong practical knowledge of the Dutch Gatekeeper Improvement Act (Wet Verbetering Poortwachter).
• Experience managing cases independently and providing expert guidance to stakeholders.
• Professional proficiency in both Dutch and English, spoken and written.
• Excellent communication and stakeholder management skills.
• Strong organizational and planning abilities with a high level of accuracy and attention to detail.
• Pragmatic, solution-oriented, and proactive approach.
• Ability to work autonomously and take ownership of responsibilities.
• Flexible and adaptable in a dynamic working environment.
• Open, transparent, and receptive to feedback.
• Eager to learn and continuously improve.
• Temporary assignment covering an absence replacement.
• Working hours: 32-38 hours per week.
• Hybrid working arrangement available.
• Approximately three days per week spent visiting sites across the Eastern Netherlands region.

Other Information
Apply to our vacancy for more information. Looking forward to getting in touch!

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