Delivery Manager

What you will do
As Delivery Manager, you own the smooth, reliable delivery of our software to clients, combining release coordination, technical support, and operational oversight. You work closely with our three other Delivery Managers, as well as Product Owners, Developers, Testers, and the clients' IT departments.

Your key responsibilities include:

• Release delivery & coordination — Own end-to-end release planning across multiple clients: prepare, execute, and guide clients through delivery, anticipating risks and dependencies before they become problems. For Azure-hosted clients, you run releases yourself, start to finish.
• Technical support & environment ownership — Act as escalation point for technical issues from clients and internal teams; support clients' technical administrators; own and improve internal test environments.
• Operational oversight & compliance — Manage SLA reporting for hosted clients and present results directly to clients; co-own audit preparation and backup/escrow processes; identify and drive improvements to the delivery process itself.

Gevraagd

What we expect from you
You're capable of owning a software delivery from start to end, and you have what it takes to support both our internal teams and our clients on technical issues.

Furthermore, you have the following qualifications:

• Proven experience in release management, technical support, or IT operations in a client-facing role
• Proactive and self-driven, comfortable owning decisions and pushing back when something isn't ready
• Strong hands-on experience with T-SQL, PowerShell, Azure DevOps (build/release pipelines), Azure Portal, SQL Server, Windows (Azure AD), and Windows Server
• Comfortable with network configuration and guiding penetration tests
• Excellent English; Dutch is a plus
• Available 32-40 hours/week

Aanbod

What we offer you

• A competitive salary between €3500,- and €6000,- (depending on experience), plus a fixed 13th month
• Good pension scheme
• 30 vacation days per year (based on a 40-hour week)
• Hybrid working, 2-3 days/week in the office on average
• An easily accessible office, 2 minutes from Amsterdam RAI station
• Travel allowance, development budget, monthly net sports & internet allowance, healthcare contribution, and the option to lease a bike
• A company phone and subscription, also for personal use
• Fun outings (sports & social) and get-togethers with a diverse and international team