Customer Support Representative - Component Services

The team

As our Customer Support Representative, you will be part of the Customer Support team Component Services at our Hoofddorp office.

The team consists of several smaller teams, creating a diverse group of colleagues with experience levels ranging from starters to highly experienced professionals. The short-term goal of the team is to maintain and improve customer satisfaction by coordinating customer orders end-to-end, monitoring turnaround times and resolving issues. The long-term goal is to strengthen customer relationships through proactive communication and identifying opportunities for extended collaboration. You will work closely with Sales Managers, Program Managers, Buyers and customers.

What will you do?

As our Customer Support Representative, you are responsible for coordinating customer orders and acting as the primary point of contact between customers and the business. You ensure smooth communication, monitor progress and proactively address potential issues.

In addition, you are responsible for, among other things:

• Coordinating the end-to-end flow of customer orders.

• Creating and maintaining overviews of current order statuses.

• Monitoring turnaround times (TAT) and identifying potential delivery issues.

• Acting as the link between customers and internal stakeholders.

• Communicating customer questions and requests to relevant departments and following up on responses.

• Check and challenge internal and external shop finding reports.

• Preparing quotations and following up on quote approvals.

• Contributing to customer satisfaction through proactive communication and problem-solving.

What do you bring?

You are a Customer Support Representative who communicates clearly and effectively with different stakeholders and enjoys working in a dynamic environment. As the link between the customer and the business, you build trust through reliable communication and continuously look for opportunities to improve processes and customer satisfaction.

In addition, you have:

• HBO+ degree or equivalent level of education.

• Excellent command of the English language.

• Strong MS Word and MS Excel skills.

• Experience working with ERP systems

A company with over a hundred years of experience, innovation, knowledge and expertise coursing through our veins. Our cross-departmental approach and tailor-made solutions are making their mark on the future of aerospace innovation. With our welcoming and friendly culture, we are more than just colleagues. We are a team of friends committed to both fun and development in the workplace. This enthusiasm and ongoing performance development ensures that our employees commit to Fokker Services Group for the long-term.

We are pioneers and we are dauntless. It's no coincidence that we're a global player in the field of aircraft maintenance and advancement. Together with our keen and initiative-taking colleagues, we work on the most innovative and advanced solutions aiming at creating a more sustainable and optimal aerospace sector. We continue to push the boundaries of possibility. And that's how we make sure we keep aircraft where they belong: in the air!

• A competitive salary matching your knowledge and experience;
• 27 holiday days and 13 ADV leave days per year (when working fulltime, 40 hours)
• A challenging international working environment;
• Professional and personal growth opportunities and a lot of autonomy.
• Company laptop and phone;
• An insider’s look into the innovative world of aviation;
• A lot of room for professional and personal growth;
• Fun colleagues (trust us, we’re not biased).