ServiceNow GenAI DeveloperSolliciteren
ServiceNow GenAI Developer
Macee
ServiceNow GenAI Developer
Enterprise
GenAI oplossingen
Salaris in overleg
40 uur
M
Macee
Amstelveen
Samenvatting
In this role, you develop and maintain ServiceNow solutions, creating conversational experiences and AI-driven self-service tools to enhance the employee platform and optimize business workflows.
Wat krijg je?
Salaris in overleg
40 uur
Loondienst (vast)
Direct vast contract
Wat ga je doen?
- Maintain and deploy ServiceNow solutions
- Enhance the ServiceNow Employee Portal
- Design conversational AI employee experiences
- Apply prompt engineering for LLMs
- Develop ServiceNow solutions using JavaScript
Amstelveen
Wat verwachten wij?
- 3 years of experience in ServiceNow development
- Experience with ServiceNow Employee Portal or Center
- Strong JavaScript skills within the ServiceNow platform
- Experience with prompt engineering and LLM implementations
Volledige vacaturetekst
At this organization, you will lead the evolution of the ServiceNow employee experience toward an AI-first platform. As a GenAI Engineer, you'll design conversational experiences and apply advanced prompt engineering to automate processes and reduce ticket volumes. Working in a dynamic Agile/DevOps environment, you contribute to a future-proof workplace. Ready to shape the next era of self-service? Discover your impact here.
Start: asap
Period: 6 months+
Possible extenion: YES
40 hours per week
We are looking for a hands-on ServiceNow GenAI Engineer who combines strong ServiceNow development skills with experience in Employee Center, self-service and conversational AI.
You will help evolve the ServiceNow employee experience towards an AI-first, conversational platform, translating business needs into secure, scalable and user-friendly solutions.
Key Responsibilities
- Design, develop, configure, test, deploy and maintain ServiceNow solutions.
- Develop and enhance Employee Portal / Employee Center, including catalog, knowledge, search and self-service.
- Design conversational experiences that enable employees to find knowledge, request services and receive contextual support.
- Apply prompt engineering for LLM solutions, including grounding, evaluation, guardrails and continuous improvement.
- Develop ServiceNow solutions using JavaScript, including Client Scripts, Business Rules, Script Includes and UI Actions.
- Configure workflows, Flow Designer, notifications, policies and REST integrations.
- Work closely with Product Owners, UX/UI, architects, security and business stakeholders.
- Identify opportunities to improve self-service, automate processes and reduce ticket volumes.
- Ensure structured testing, documentation, platform stability, security and maintainability.
- Contribute to Agile/DevOps ways of working and share knowledge within the team.
- 3+ years of hands-on ServiceNow development experience.
- Strong experience with ServiceNow Employee Portal and/or Employee Center.
- Strong JavaScript skills within ServiceNow.
- Practical experience with prompt engineering and LLM implementations.
- Experience with self-service and digital employee experiences.
- Knowledge of Service Management and at least one ServiceNow domain, such as ITSM, ITOM, ITAM, SPM, SecOps or GRC.
- Experience with REST APIs, testing and release processes.
- ServiceNow CSA certification.
- Experience working in Agile/Scrum and DevOps environments.
- Strong communication and stakeholder management skills.
- Experience with ServiceNow Virtual Agent, Now Assist, AI Search or Employee Center Pro.
- Experience with Azure OpenAI or Microsoft Copilot Studio.
- Enterprise or regulated-environment experience.
- Additional ServiceNow certifications.
- Knowledge of ITIL, IT4IT or SIAM.
- UX/UI experience.
Over de werkgever
M
Macee
AmstelveenWerving en selectie
9 vacatures
MACEE optimises the entire spectrum of HR processes through innovation, clear agreements, and thinking with suppliers, candidates and customers. Our services include Secondment, Vendor Management and Contract Management.
Project-based and temporary work has become a necessity in the current economy. However, sourcing staff to carry out this work is often too cumbersome for companies. As a result, time and energy are wasted on the recruitment process, for example: in the processing of applications.
Macee offers an alternative solution to their partners, meaning applications and contractual issues can be completed and processed much faster. Macee provides support to various business units, and purchasing and human resources departments when it is needed, with a rapid deployment process that is free of unnecessary chains.
Mission
Macee is the specialist in the (inter)national labour market by making our knowledge available and working transparently.
Vision
We offer effective and efficient added value by sharing our knowledge and avoiding inefficiencies in our processes. We believe the customer acts for himself, and so does the candidate.
Dit bedrijf zoekt regelmatig nieuwe collega's via Werkzoeken.nl.
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