Customer care (German)

As a customer care germany, you are the main point of contact for German customers within the central customer care team. In this full-time role (40 hours per week), you will handle order processing, pricing, invoicing, and managing customer inquiries via the ERP system. You will have plenty of opportunities to develop yourself, participate in training, and grow within the company. The position is initially for a fixed term, with the possibility of a permanent contract based on performance.

You start your working day by reviewing outstanding customer requests and coordinating with colleagues from other (international) departments. You maintain daily contact with customers to understand their needs and questions, working closely with the sales team to provide the best service. You are responsible for the entire order process: from quotation to delivery and aftersales. Resolving complaints and advising customers about products and pricing are also part of your tasks.

Do you want to use your commercial and customer-focused skills in an international environment? Apply now for this challenging customer care germany position and discover your career opportunities!

• Salary starting at € 3.000 per month based on 40 hours
• Annual bonus when targets are achieved
• Laptop and the possibility to work partly from home, with extra budget for a good home office
• 25 vacation days, a premium-free pension, travel allowance, and extras like birthday money
• Extensive development opportunities and healthy daily lunch options

• At least mbo (secondary vocational) working and thinking level
• Excellent command of the German language, both spoken and written, and good knowledge of English
• At least 3 years of relevant work experience in customer service or sales support
• Experience with MS Office and ERP systems
• Proactive, solution-oriented attitude and precise working method

Your future employer is an international player in the field of business gifts and promotional products. This company offers an open and informal working atmosphere where initiative is valued and development is central. You will collaborate with colleagues from various countries and disciplines, continuously challenging yourself and growing. The organization encourages personal development through various training opportunities and provides a modern work environment with room for your own input.