Vacature: L1 IT Support Engineer - Olst, Nederland

Vacancy: L1 IT Support Engineer - Olst, The Netherlands
Location: Olst, Overijssel, The Netherlands
Employment: Full-time contract
Hours: 40 hours per week, excluding additional on-call duties
Working hours: Monday to Friday, 09:00-17:30 (including 30-minute lunch break)
Assignment end date: March 31, 2027, with possibility of extension
Start date: By mutual agreement, subject to client approval
Job description
For a project at an international client in Olst, we are looking for a motivated and customer-oriented L1 IT Support Engineer. You will be responsible for first-line IT support on-site and assist users in resolving daily IT issues.
In addition to regular working hours, you are responsible for availability for standby and on-call duties outside office hours, including evenings, nights, and weekends.
Responsibilities

• Providing first-line IT support to end users.
• Registering, analyzing, and following up on incidents and service requests.
• Solving basic problems with laptops, desktops, peripherals, and software.
• Provide support with hardware, software, and connectivity issues.
• Escalating complex incidents to the appropriate support teams.
• Updating tickets and documenting work performed.
• Collaborating with the customer and other IT support teams to ensure good service delivery.
• Be available for standby and on-call duties outside standard working hours.

Job requirements

• Demonstrable experience in L1 IT Support, Desktop Support, or a similar IT support role.
• Good communication and customer-oriented skills.
• English is mandatory.
• Dutch at a minimum B2 level is required.
• Good knowledge of Windows, laptops, desktops, and standard office software.
• Capable of independently analyzing and solving problems.
• Willingness to work on location in Olst.
• Available for a full-time assignment of 40 hours per week.
• Willingness to provide standby and on-call duties for approximately 15-16 days per calendar month, including weekdays and weekends, 24 hours a day.

Work location
Veerweg 12
8121 EV Olst
Overijssel, The Netherlands
What do we offer?

• A full-time IT support assignment at an international organization.
• A professional work environment.
• An assignment up to and including March 31, 2027, with the possibility of extension.
• A start date by mutual agreement, following approval of the candidate by the client.

Interested?
Are you a customer-oriented IT Support Engineer who meets the language requirements and is willing to provide standby and on-call services in addition to regular working hours?
Then send us your CV, availability, and salary or hourly rate indication.
Apply today!