Travel Customer Service Agent at KLM - Swedish and Norwegian Speaking

Are you service-oriented, passionate about travel and fluent in Swedish and Norwegian? As a Customer Service Agent at KLM, you will assist customers by phone, chat and email with a wide range of questions about their journey and flights.

You will handle a variety of questions and situations, making every day different. You actively think along with customers, look for solutions and ensure a positive customer experience. You are also comfortable switching between different systems and online tools.

You will start with an intensive 8-week training programme. The training is fully paid and takes place full-time on location. After completing the training, hybrid working is possible, allowing you to work from home up to 2 days per week.

Working hours are between 07:00 and 22:00. During 3 out of every 4 weeks, you can submit your preferred shifts. For the remaining week, KLM will schedule your shifts.

At KLM, you will work in an international and professional environment with plenty of opportunities to develop yourself. You will also benefit from attractive travel perks, including discounts on KLM flights and the opportunity to temporarily work from abroad.

• You have at least MBO 4 / HAVO level of education or equivalent.
• You are available for 32, 36 or 40 hours per week.
• You are fluent in Swedish and have a good command of Norwegian.
• You have an interest in travel, aviation and/or customer service.
• You are comfortable working with computer systems and online tools.
• You are stress-resistant, flexible and solution-oriented.
• Previous experience in customer service or a call centre is a plus.
• Education or experience in tourism is a plus.
• You are available to attend the 8-week training programme full-time on location.

• €15.27 per hour (including allowances)
• An initial 7-month contract, including a 1-month probationary period, with the prospect of a permanent contract.
• 25 days of annual leave based on full-time employment.
• 8% holiday allowance.
• A fully paid 8-week training programme on location.
• Hybrid working: up to 2 days per week from home after completing the training.
• The opportunity to work from abroad for 4 weeks at a time, up to 3 times per year.
• Generous discounts on KLM flights and other travel benefits.
• Travel allowance.
• Flexible working hours, depending on the team.
• Career development opportunities within KLM.
• A professional and international working environment.

Are you fluent in Swedish and Norwegian and would you like to put your language skills to good use? Apply directly or contact Ashley Roodhorst at or via de button "Solliciteer nu" op deze pagina..

Who knows, you could be starting your new job at KLM this November!