Supervisor On-Site Support Apeldoorn • WorkCity

Vacature in het kort

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As Supervisor On-Site Support at our Client, you play a crucial role in the energy transition, where your leadership and strategic insight directly contribute to a stable digital workplace. You will have the opportunity to coach a driven team and stimulate innovation within a diverse company. In addition, you will work in an informal atmosphere with a major impact on millions of residents, supported by collaboration and advanced technologies such as ServiceNOW. This is a 40-hour position.

In the role of Supervisor On-Site Support, you are responsible for the daily management and coaching of the On-Site Support team. You ensure efficient planning and scheduling, solve complex issues on location, and optimize service provision and customer satisfaction by developing and implementing new initiatives. In addition, you work closely with the product owner and other departments to improve IT policy and ensure a stable digital workplace. We create the energy grid of the future for everyone, with everyone. And as Supervisor On-Site Support, you contribute to this.

So you are busy with:

• Managing and coaching the On-Site Support team, focused on professional growth and efficient;
  
• Responsible for drawing up and managing the team's planning and scheduling;
  
• Assessing and solving complex issues on location in both Dutch and English;
  
• Continuously improving service provision and customer satisfaction by developing and implementing initiatives;
  
• Independently performing system management and process coordination.
  
  

You make the network more complete

Together with a group of sustainable partners our client develops and manage the energy network for millions of residents of the Netherlands. And with the current energy transition that is hard work. They do this with the help of a large group of professionals. Thanks to these talents they have complete confidence in the energy future of the Netherlands. Together with you we make that possible.

A mindset in which only the best is good enough is only possible if you have enough energy. And the right work environment gives you that. The On-Site Support Team department consists of smart and committed specialists. The On-Site Support team consists of a diverse group of driven professionals who work hard every day to provide smooth and efficient IT support. You will work closely with, among others, the product owner, other IT departments and external partners to jointly provide excellent service. What makes our team special is the informal atmosphere in which we value innovation and collaboration. We work with the latest technologies and give each other space for professional development. Together we strive for the same mission: a stable and sustainable digital workplace for everyone.

Gevraagd

You just make it more energetic

Digitizing the energy transition. You do that from your own strength and talent. And you do that with us. Do you contribute to that with your critical view on matters? Great! Especially if you supplement this with:

• Minimum HBO working and thinking level in ICT;
  
• At least 5 years of experience in a similar role;
  
• Excellent command of Dutch and English, both spoken and written;
  
• Experience with Lean/Agile working methods and IT processes;
  
• Knowledge of ServiceNOW or similar systems.
  

Aanbod