Soortgelijke vacatures omgeving
Rotterdam.
CSM Rotterdam • Bluebird
Gevraagd
-
37 - 40 uur
Aanbod
-
Vast contract
-
Deels thuiswerken
Vacature in het kort
Rotterdam
Join a dynamic SaaS team as a Customer Success Manager in a buzzing environment. Dive into a hybrid role where you'll start by learning the ropes through support. Once you're up to speed, manage big accounts and focus on onboarding, quarterly reviews, and renewals. Collaborate with sales on complex renewals, and occasionally lead webinars and workshops. The company values character and offers a chance to grow your skills in a professional setting. Read on to find out why we could be the ideal fit for you.
Over het bedrijf
Bluebird
Volledige vacaturetekst
About the role
Title: Customer Succes Manager
Location: Rotterdam (2 days office, more = great)
Language: Dutch
WFH policy: Hybrid
Industry: SaaS
Size and functions of local team:
40fte in office, buzzing environment. Few in CS team.
Role description:
Onboarding till off boarding.
Always a few months starting in support role to understand the product, clients etc., depending on how quick you pick things up. (Depending on seniority - they skip this for prior CSMs or more experienced people) --> Later managing portfolio: The bigger accounts.
Main focus is on client side:
Onboarding, Quarterly reviews, added value, some upsells/cross sells and renewals. Healthscore checks with clients etc.
Bigger/complex renewals you’ll do together with sales.
Also: Webinars, product demo’s every now and then, workshops.
Must haves: Hire for character and train for skills
1-2 years of working experience in a professional environment
Intelligence, enthusiasm, communicatively strong, coachability, creativity, tech savvy
Nice to haves:
CSM experience
SaaS experience
Marketing or Sales experience
Title: Customer Succes Manager
Location: Rotterdam (2 days office, more = great)
Language: Dutch
WFH policy: Hybrid
Industry: SaaS
Size and functions of local team:
40fte in office, buzzing environment. Few in CS team.
Role description:
Onboarding till off boarding.
Always a few months starting in support role to understand the product, clients etc., depending on how quick you pick things up. (Depending on seniority - they skip this for prior CSMs or more experienced people) --> Later managing portfolio: The bigger accounts.
Main focus is on client side:
Onboarding, Quarterly reviews, added value, some upsells/cross sells and renewals. Healthscore checks with clients etc.
Bigger/complex renewals you’ll do together with sales.
Also: Webinars, product demo’s every now and then, workshops.
Must haves: Hire for character and train for skills
1-2 years of working experience in a professional environment
Intelligence, enthusiasm, communicatively strong, coachability, creativity, tech savvy
Nice to haves:
CSM experience
SaaS experience
Marketing or Sales experience
Salaris
€40.000 |€60.000
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