Join the European Claims team to assess and resolve insurance claims while supporting the team as a Team Senior. Enjoy extensive training and flexible work options, including hybrid working with home and travel allowances. Additional perks include a premium-free pension, bonus schemes, and a birthday allowance. Engage in learning opportunities with Udemy for career growth. Read on to discover how you can shine in this role.

Over het bedrijf

Assurant

Directe werkgever

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Overview of Position

As a member of our European Claims team, your main responsibility will be to assess and resolve insurance claims. As a Team Senior, you will have additional tasks and responsibility supporting the team. We are seeking candidates who have an excellent command of the Dutch language, good listening skills, and the ability to communicate effectively with our customers. We are proud to work with one of the largest telecom brands in the Netherlands. This role involves providing service to ensure that their customers receive assistance with claims in the event of a lost, stolen, or damaged mobile phone or gadget.

What makes us different?

You will receive extensive training to fully prepare you for your position
Flexibility - we support hybrid working but you also have the option to work in the office or both depending on the shifts/hours you work. We pay a home working allowance, and if you travel to the office, a travel allowance.
We believe that work-life balance is important - that's why we offer 28 days of vacation plus time off on public holidays, and you accrue extra days if you have not been sick or absent in one year.
Healthy employees and their wellbeing are important – we pay you a monthly allowance (€45 net per month) for your health and wellbeing, and we have a Programme for employees and their families to help with practical information and advice on a wide range of topics related to health, family, money matters
Many additional benefits, including premium-free pension, bonus schemes, premium-free WIA insurance, and monthly holiday bonus, career opportunities, and much more! We even give you an allowance ( €50 net ) on your birthday
Udemy Learning and development opportunities

What will be my duties and responsibilities in this job? 

Assess and resolve insurance claims
Support with admin activates on email
Planning of the teams work schedule
Support with training of new starters
Work with the claim handlers on escalations, Fraud and Complaint cases.
Watch dog for our SLAs and monitor the quality of all tasks

Gevraagd

What are the requirements needed for this position? 

Fluent Dutch speaking at an advanced level and English at C1 level
Excellent verbal, written, and listening skills
Basic computer skills, including data entry, website navigation, and other software
Experience with managing a small team within a customer service environment
You will be organised and be able to prioritise tasks

Aanbod

This position is a Hybrid position - 3 days onsite and 2 days remote/work from home.
Our hours of operations are Monday-Friday 9-8pm and Saturday-Sunday 9-5pm.
Our your office is located at Paasheuvelweg 1, 1105 BE Amsterdam, The Netherlands.

Uren

38 uur
38 hours per week

Gerelateerde zoekopdrachten

Customer Service Medewerker Amsterdam Fulltime Amsterdam Loondienst (vast) Amsterdam Amsterdam Provincie Noord-Holland Customer Service Medewerker Salaris Customer Service Medewerker

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