Account Manager in Logistic industry Hoofddorp • Allin Base

Vacature in het kort

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At Allin Base BV , we are a dynamic, multinational team united by our passion for innovation and excellence. As a startup, we embrace growth, offering various opportunities to help you thrive both personally and professionally.

Client Relationship Management:
Develop and nurture strategic relationships with key clients, ensuring a deep understanding of their business needs.
Serve as the primary point of contact, facilitating seamless communication between clients and internal teams.
- Sales and Revenue Growth:
Identify and capitalize on upselling and cross-selling opportunities to maximize account revenue.
Independently execute sales strategies, utilizing a consultative approach to position products or services as solutions.
-Business Development:
Independently identify and pursue new business opportunities, contributing to the expansion of the company's client base.
Provide insights and feedback to shape business development strategies.
-Strategic Planning:
Develop and implement strategic account plans independently, aligning with company goals.
Stay informed about market trends and competitor activities to refine strategies and stay ahead of industry developments.
-Negotiation and Contract Management:
Independently negotiate contract terms and conditions, ensuring agreements are mutually beneficial.
Collaborate with the legal team to ensure contract compliance with company policies and legal requirements.
-Issue Resolution:
Address and resolve client issues independently, maintaining a focus on high levels of customer satisfaction.
Collaborate with internal departments, such as customer support and operations, to resolve operational challenges impacting key accounts.
-Reporting and Analysis:
Independently prepare and analyze regular reports on key account performance, sales metrics, and revenue forecasts.
Utilize data and analytics to identify trends, track progress, and make informed business decisions.
-Cross-functional Collaboration:
Collaborate with internal teams as needed, including marketing and product development, to ensure alignment and a cohesive customer experience.
Effectively communicate client feedback to relevant departments for continuous improvement.
-Customer Advocacy:
Independently identify and nurture customer advocates to contribute to case studies, testimonials, and references.
Leverage satisfied clients independently to generate new business through referrals.
Skills:

• Client Relationship Management
• Issue Resolution & Crisis Management
• Communication & Coordination both internal and external
• Data Analysis & Reporting
• Stakeholder management

Communication lines:

• Internal with: All departments within the company
• External: Customer(s), Suppliers.

Reporting line:

• Head of Technical Service Department

Gevraagd

Requirements:

• Experiences in account management, sales, or business development within the logistics or transportation industry.
• Proficient in all business aspects of the technology and service line.
• Excellent organizational and coordination skills, with the ability to handle multiple tasks and complex projects.