ITSM Application Specialist Rotterdam • Refresco Benelux

Vacature in het kort

Volledige vacaturetekst

Are you an expert in ITSM applications, ready to take ownership on a European scale? Do you enjoy working across functions in an international environment, driving improvements, innovation, and efficiency? Are you the go-to person when it comes to optimizing IT service processes and collaborating with diverse teams? 
 Then step into the role of ITSM Application Specialist and help shape the future of our IT landscape. 

We are expanding our IT team and are excited to welcome an IT professional to our talented and committed team in Rotterdam.  

We are seeking a ITSM Application Specialist to manage and support our IT Service Management (ITSM) tool, Xurrent (formerly 4me). You will be responsible for configuring, optimizing, and maintaining the platform to align with our ITIL-based service delivery processes. This role requires strong technical expertise, ITIL knowledge, and the ability to collaborate with IT teams and business stakeholders to enhance service management efficiency.  What makes this role unique is that, beyond managing the ITSM application, you’ll have the opportunity to drive innovation and continuous improvement — bringing your own ideas to the table and having the freedom to truly own your role. 

To strengthen our team, we are looking for our new: 

In this role, you will report to the Head of Infrastructure and Networking, working alongside five other specialized experts and colleagues. You will have a dedicated scope of responsibility and will oversee the European region from your role with diverse stakeholders in the different Business Units.  

The tasks and responsibilities are:  

• Maintain and configure the Xurrent ITSM application to support ITSM processes such as Incident, Problem, Change, and Request Management. 
• Manage user permissions. 
• Design and optimize workflows, automation rules, and integrations to enhance IT service delivery. 
• Develop dashboards and reports to track KPIs, SLA compliance, and service performance. 
• Ensure the ITSM tool aligns with ITIL best practices, supporting Continual Service Improvement (CSI). 
• Troubleshoot application issues, coordinate with vendors, and apply fixes or patches as needed. 
• Develop user guides, conduct training sessions, and provide ongoing support to IT staff. 
• Work with IT leadership, service owners, and end-users to align the ITSM tool with business objectives. 

About you 

We are looking for an enthusiastic and pragmatic person who has the following background and experience: 

• You have obtained Bachelor in Information Technology or similar. 
• At least 3 years of working experience ina similar role. 
• Strong understanding of ITIL processes (Incident, Problem, Change, Service Request) (ITIL Foundation certification) 
• Experience administering Xurrent or other ITSM platforms (ServiceNow, BMC Remedy, Jira Service Management, e.g.) 
• Ability to analyze data, generate reports, and track IT service performance 
• Excellent communication and stakeholder management skills 
• Familiarity with HTML, JavaScript, and CSS for customizing UI elements and portals within the ITSM tool 
• You enjoy being at the office and are fun to work with! 

What we offer 

• A competitive reward package, including bonus eligibility. 
• A collaborative, international, and commercial environment where you can make a meaningful impact. 
• Opportunities for continuous professional development and growth. 
• A dynamic team culture that values integrity, efficiency, and open communication. 

We are the creator of drinks. We take great pride in creating world-class beverages, partnering with top retailers and brands across Europe, North America, and Australia to produce drinks that you love every day. 

Do you want to see your drinks on every table? Do you want to join our exciting journey?  

#LI-YH1 

Recruitment process

Are you interested in this open position, feel free to send your application!

In case of any questions with regards to the position, you may reach out to Yasimin Harput (Corporate Recruiter Group/HQ)

Phone: 010 440 5100
E-mail: via de button "Solliciteer nu" op deze pagina.

Additionally: we have great pleasure in getting in touch with potential new employees directly. For this reason we are fully managing the search for this role in-house and will not be needing any external assistance (agencies e.g.).

#LI-YH1