Customer Service Officer Venray • GXO Logistics

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Logistics at full potential

Are you fuelled by the satisfaction of supporting and serving our valued customers? Is delivering top-notch customer service your passion and priority? If so, then seize the opportunity to join us as a full-time Customer Service Officer at our Venray site.

As a Customer Service Officer, you'll play a pivotal role in ensuring the seamless flow of operations, both administratively and internally. You'll serve as a vital link between our warehouse and our external customers, utilizing your insights into customer needs and warehouse processes to elevate our service to new heights.

Your responsibilities will include handling administrative tasks and managing various internal flows, all with the aim of enhancing the overall customer experience and contributing to the success of our site. If you're ready to make a meaningful impact and excel in a dynamic customer-focused role, then we invite you to apply and join us in delivering exceptional service at our Venray site.

 Your tasks consist of:

• Speaking to the customer about all possible questions and being able to resolve their queries in a satisfactory manner
• Setting out and coordinating internal and external issues
• Record all customer interaction and transactions effectively and accurately
• Actively identify possible bottlenecks in communication and / or logistical services
• KPI reporting
• Administrative handling of complaints and questions
• Have the ability to look for process improvements and discuss them with your Manager

What you need to succeed at GXO

• MBO+/HBO work and thinking level, with similar experience gained within a customer service environment within logistics and warehousing industry
• Knowledge of MS Office, in particular Excel
• Fluent in English verbal and written, any additional languages is an advantage
• Good experience of reporting and presentation skills
• You are proactive, communicative, representative, flexible, accurate and immune to stress
• You enjoy working as part of a team 

What we offer you?

• Besides a competitive salary starting at €2832 with a max of €4210 Gross per month and a function with a lot of responsibilities and variety, we will assure you that not a single day is the same
• A fulltime job (40 hours per week)
• A dynamic organization, where plenty of room for personal input is central
• The direction of your own success and the necessary support in your development
• A new challenge in an entrepreneurial, open and informal organizational culture

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Unlock the potential of your future!

Your work environment

Working at GXO Logistics means working in a dynamic and international organization. An exciting environment with plenty of room for personal input and development. Employees at GXO Logistics are in control of their own success. Whatever your position at GXO Logistics, you face new challenges every day, allowing you to develop optimally. We support you in your development, so that you can contribute to the entrepreneurship of our organization.

GXO Logistics offers advanced supply chain solutions for the world's most successful companies in many industries; like e-commerce, food & retail and industrial multinationals. In the BeNe region (The Netherlands and Belgium) GXO BeNe operates from +30 different locations with its headquarters in Eindhoven (NL). 

Want to know more about GXO Logistics? 
Watch the video below or visit our website 

In short, this is the next place you want to work! 
For more information you can contact Patricia Guisado (Corporate Recruiter), she can be reached via via de button "Solliciteer nu" op deze pagina.
 

Interested?
Apply via the button and leave your recent CV   

Acquisition as a result of this vacancy is not appreciated.

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GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees.  We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.