Trainer Rotterdam • Masters in Public

Reporting to the Training Lead, you will be responsible for the following tasks, which may all be delivered in English and/or French languages, and in multiple countries as directed by the Training Lead or the Business Delivery Lead:

Design and development of comprehensive training programs and materials to meet the CRS Ecosystem International Programme’s training needs.
Deliver training sessions, workshops, and seminars on various IT topics to colleagues at different levels within the organization in the countries identified.
Conduct training needs assessments to identify skill gaps and develop appropriate training solutions per country.
Contribute to the evaluation of the effectiveness of training programs through assessments, feedback, and performance metrics to ensure continuous improvement.
Collaborate with country subject matter experts and stakeholders to gather and validate training content and materials.
Set up, maintain, and constantly review the flow and user experience of self-help applications deployed on the estate.
Help maintain the Programme Induction and Training websites to ensure they are current, relevant, and valuable to new and existing programme colleagues, including translation to local languages where necessary.
Support the training and induction strategy and approach and contribute to improvements in the content and delivery mechanisms for the biggest positive impact.
Provide one-on-one coaching and support to employees who require additional assistance or guidance in training subject matter areas in English and/or German as required.
Assist in the implementation and adoption of new processes, solutions, and applications by providing training and support to end-users.
Develop and maintain training documentation, manuals, and online resources for easy reference and self-guided learning.

Skills and experience that will lead to success.

Greater than 10 years experience of large scale insurance projects – knowledge of insurance concepts and terminology.
Interpersonal and communication skills to build relationships with leading business and technical subject matter experts.
Flexibility to work with diverse teams from different countries and cultures.
Curiosity to influence decisions such that they align to programme strategy.
Self-motivated and able to take leadership on areas of work assigned.
Fluent English and French. Additional language skills in Dutch and German a distinct advantage.
Bachelor’s degree in Information Technology, Computer Science, or a related field. A Master’s degree is a benefit.
Proven experience working as an IT Trainer.
Certification in instructional design or training methodologies is preferred.
Industry certifications in relevant IT areas, such as Microsoft Certified Trainer (MCT) is highly desirable.
Experience with demand management and the ability to manage multiple training initiatives simultaneously.
Knowledge of adult learning theories and instructional design models.
Familiarity with learning management systems self-help applications and e-learning platforms.
Strong problem-solving skills and the ability to adapt to changing technology and training needs.
Excellent communication and presentation skills, with the ability to engage and inspire learners in English and German as a minimum.
Ability to design, develop and maintain training and induction websites with great user experience built in.
Key Attributes
Strong knowledge and expertise of the Insurance sector and in various IT domains, including but not limited to software applications, hardware, networks, cybersecurity, databases, and cloud computing.
Excellent communication and interpersonal skills, with the ability to present complex technical concepts in a clear and understandable manner.
Proficiency in instructional design methodologies and adult learning principles.
Experience with designing and delivering both in-person and online training programs.
Strong organisational and time management skills, with the ability to prioritise tasks and meet deadlines.
Problem-solving and critical thinking abilities, with a focus on finding innovative solutions to technical challenges.
Ability to adapt training approaches to cater to different learning styles and skill levels.
Expert user of training evaluation methods and tools to measure the effectiveness of training programs.
Proficiency in using training software and tools, such as learning management systems (LMS), e-learning authoring tools, and multimedia software.
Strong attention to detail and accuracy in all training materials and documentation.