Functional Support Specialist - CRM Dynamics & Pricing Rotterdam • Eneco
Gevraagd
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32 - 40 uur
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Medior/Senior
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Engels (taal)
Aanbod
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Vast contract
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5.000 - € 6.667 p/m (bruto)
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Doorgroeimogelijkheden
Vacature in het kort
Over het bedrijf
Volledige vacaturetekst
Direct impact on critical commercial and operational processes in Eneco’s B2B landscape
Work closely with business stakeholders and development teams in a fast-paced environment
Opportunity to grow into engineering or solution consultant roles within Eneco’s digital tech domain
As a Functional Support Engineer within the CRM & Pricing domain, you’ll be the vital link between our business users and technology systems. You ensure that the applications supporting pricing, customer relationships, and data processing run smoothly — and when they don’t, you’re the first to respond.
This is a role where precision, communication, and ownership matter. You’ll analyze incidents, proactively monitor for issues, and support key stakeholders in keeping commercial systems reliable and scalable. From implementing small improvements to coordinating new releases, you’ll make sure that our business-critical systems are continuously optimized.
You’ll work across platforms like CRM Dynamics, CRM4Heat, and Energy21, and act as a trusted partner to both developers and end users.
Ensuring the smooth operation of B2B CRM & Pricing business-critical applications
Supporting incident resolution, monitoring system performance, and identifying improvement areas
Being the first line of contact for business questions and new functional requests
Coordinating with development teams, key users, and other support functions for quick resolutions
Participating in testing and validation during software releases and improvements
You’re a strong communicator and analytical thinker who thrives in cross-functional settings. You enjoy digging into technical and process challenges, translating them into practical solutions — and you get energy from helping business users succeed.
You bring:
A bachelor’s degree in IT, Business Informatics, or a related field
3+ years of experience in functional support, test coordination, or system analysis
Familiarity with CRM Dynamics, CRM4Heat, Energy21 or similar tools
Strong communication skills in English; Dutch is a plus
A structured, proactive mindset and the ability to operate under pressure
Eneco is on a mission to accelerate the energy transition — and digital innovation is at the core of that vision. Our “One Planet” plan commits us to a climate-neutral future by 2035, and we’re building the systems, platforms, and talent needed to make that happen. You’ll be part of a purpose-driven company where your contribution helps shape a sustainable tomorrow.
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