Field Service Technician/Cranes – English Lelystad • Blue Lynx

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Our esteemed client is a rapidly growing global leader in industrial construction machinery with a strong presence across Europe and Asia. The company is known for its innovative solutions, high-quality products, and dedication to sustainability in the industry. 

Currently, they are looking for a Field Service Technician/Cranes to join their expanding team in Lelystad.

Job Profile for Field Service Technician/Cranes
Responsibilities will include, but not be limited to:

• Provide technical and troubleshooting Product support and guidance to the customer or the customer’s Product Support staff
• Solve technical issues on the range to the company’s products via own technical knowledge and the supervisor’s help
• Respond to phone and e-mail requests for technical information or technical assistance from the company’s customers
• Investigate the root cause of failure and assist with troubleshooting for technical resolutions
• Provide regular communications to keep the customer or customer’s Product Support staff up to date on the latest product support issues
• Participate in customer calls, work site visits to countries, and regional tours to clarify product issues and customer concerns
• Support warranty claims and field marketing campaigns
• Provide service training to the customers
• Commission new machines
• Inspect new and older machines
• Advise customers on maintenance and parts replacement
• Create technical documentation to diagnose known issues to share knowledge across the product support teams of the company

Candidate Profile for Field Service Technician/Cranes

• Must be fluent in English, both written and spoken. Knowledge of the French language is a plus
• Industrial High School graduate
• Experience in Construction Equipment product support is preferred, but graduates with relevant technical knowledge are also welcome to apply
• Hydraulic Technical knowledge, Electric, and Diesel Engine knowledge is preferred
• Team players and a hands-on mentality
• Ability to work towards root cause analysis on technical issues and solve conflicts, frequent travel
• Effectively communicate with customers, dealers, various internal departments, and colleagues at all levels
• Excellent computer skills

What Our Client Offers

• Company car with tools, laptop and company phone
• Travel costs reimbursed
• Pension plan
• Performance bonus
• Opportunities to visit Japan for learning about the company’s products at the factory
• A kind supervising through the on-the-job training

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