Field Service Technician/Cranes – English Lelystad • Blue Lynx

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Our esteemed client is a rapidly growing global leader in industrial construction machinery with a strong presence across Europe and Asia. The company is known for its innovative solutions, high-quality products, and dedication to sustainability in the industry. 

Currently, they are looking for a Field Service Technician/Cranes to join their expanding team in Lelystad.

Job Profile for Field Service Technician/Cranes
Responsibilities will include, but not be limited to:

• Provide technical and troubleshooting Product support and guidance to the customer or the customer’s Product Support staff
• Solve technical issues on the range to the company’s products via own technical knowledge and the supervisor’s help
• Respond to phone and e-mail requests for technical information or technical assistance from the company’s customers
• Investigate the root cause of failure and assist with troubleshooting for technical resolutions
• Provide regular communications to keep the customer or customer’s Product Support staff up to date on the latest product support issues
• Participate in customer calls, work site visits to countries, and regional tours to clarify product issues and customer concerns
• Support warranty claims and field marketing campaigns
• Provide service training to the customers
• Commission new machines
• Inspect new and older machines
• Advise customers on maintenance and parts replacement
• Create technical documentation to diagnose known issues to share knowledge across the product support teams of the company

Candidate Profile for Field Service Technician/Cranes

• Must be fluent in English, both written and spoken. Knowledge of the French language is a plus
• Industrial High School graduate
• Experience in Construction Equipment product support is preferred, but graduates with relevant technical knowledge are also welcome to apply
• Hydraulic Technical knowledge, Electric, and Diesel Engine knowledge is preferred
• Team players and a hands-on mentality
• Ability to work towards root cause analysis on technical issues and solve conflicts, frequent travel
• Effectively communicate with customers, dealers, various internal departments, and colleagues at all levels
• Excellent computer skills

What Our Client Offers

• Company car with tools, laptop and company phone
• Travel costs reimbursed
• Pension plan
• Performance bonus
• Opportunities to visit Japan for learning about the company’s products at the factory
• A kind supervising through the on-the-job training

Already imagine yourself in this position? To make the first step, click Apply or email us your CV at via de button "Solliciteer nu" op deze pagina.

Already imagine yourself in this position? To make the first step, click Apply or email us your CV at via de button "Solliciteer nu" op deze pagina.