Customer Service Representative Rotterdam • Page Personnel

Vacature in het kort

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As Customer Service, you will be responsible for providing top-tier customer service working with your customer portfolio and you will be part of our domestic and/or export order fulfillment process. During a typical day, you receive orders, check product availability, coordinate product transportation and delivery, and ensure accurate invoicing.

Description

• Delivering the highest quality service to your customers, handling customer requests in a timely and professional manner, building up long-term value for the company while increasing customer satisfaction.

• Constantly improving the knowledge of the working procedures and instructions, the quality documentation, and the quality governance; being able to identify and solve gaps in the knowledge.

• Acting as primary interface with Planning, Sales, Business and Supply Chain to serve the customer in the most efficient and effective way to maximize value for this organisation (feedback from business partners, KPIs (Key performance Indicators), complaints) and ensuring effective interfaces with all partner functions.

• Has the ability and willingness to back-up all businesses within the group and strive to become the natural go to person in case of operational issues

• Developing effective relationships with key stakeholders (customers, planners, business, SC, Finance, etc.) and building an effective network so that targets are effectively and efficiently met.

• You are ensuring that formal governance compliance and company work ethic culture is in place by respecting / adhering to all policies and procedures

• Checking and maintaining accuracy of Customer Master Data in SAP in liaison with Master Data team to ensure correct deliveries, invoicing, and communication

Profile

• College degree pre
• Minimum of 1/2 years in Customer Service and/or Supply Chain
  ferred or equivalent experience
• Must be fluent in written and verbal English and preferred one other language of the main country under the responsibility.
• Experience with SAP is a must

Job Offer

For more information about this position, organisation or other questions, please call

Waar je gaat werken

This organisation is a large organisation operating in the chemical sector. They are located in Rotterdam