Join our team as a Customer Service Representative, where you'll deliver exceptional service to your customer portfolio and play a key role in the order fulfilment process. You'll work closely with Planning, Sales, and Supply Chain to maximize value and ensure customer satisfaction. Enjoy opportunities to build relationships with key stakeholders and become a go-to person for operational issues. Plus, enhance your skills with continuous learning and development in a supportive work environment. Read on to discover why this challenge awaits you.

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As a customer service representative, you will be responsible for providing top-tier customer service working with your customer portfolio and you will be part of our domestic and/or export order fulfilment process

Description

Delivering the highest quality service to your customers, handling customer requests in a timely and professional manner, building up long-term value for the company while increasing customer satisfaction.

Constantly improving the knowledge of the working procedures and instructions, the quality documentation, and the quality governance; being able to identify and solve gaps in the knowledge.

Acting as primary interface with Planning, Sales, Business and Supply Chain to serve the customer in the most efficient and effective way to maximize value for this organisation (feedback from business partners, KPIs (Key performance Indicators), complaints) and ensuring effective interfaces with all partner functions.

Has the ability and willingness to back-up all businesses within the group and strive to become the natural go to person in case of operational issues

Developing effective relationships with key stakeholders (customers, planners, business, SC, Finance, etc.) and building an effective network so that targets are effectively and efficiently met.

You are ensuring that formal governance compliance and company work ethic culture is in place by respecting / adhering to all policies and procedures

Checking and maintaining accuracy of Customer Master Data in SAP in liaison with Master Data team to ensure correct deliveries, invoicing, and communication

Profile

MBO working and thinking level
Relevant work experience in Customer Service and/or Supply Chain
Professional command of English and German language
Experience with SAP is a must

Job Offer

For more information about this position, organisation or other questions, please call .

Waar je gaat werken

This organisation is active in the chemical sector. Their head office is located in Rotterdam.

Gerelateerde zoekopdrachten

Customer Service Medewerker Rotterdam Fulltime Rotterdam MBO Rotterdam Vast contract Rotterdam Rotterdam Provincie Zuid-Holland Customer Service Medewerker Salaris Customer Service Medewerker

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