Base Administrator Vinkeveen • Le Boat – Crown Travel Ltd.

Vacature in het kort

Volledige vacaturetekst

• Manage the office, admin and reception functions including line management of reception staff.
• Process and administer
• Phone/email/walk in enquiries throughout the year.
• Customer complaints and 3rd party claims
• Supplier orders, invoices and payments
• Stock management – keeping accurate records and making adjustments, as required.
• Annual paperwork required for the fleet with regards to licenses, health and safety compliance.
• Staff planning for reception and prepare payroll for Manager sign off.
• Welcome customers on arrival and ensure service and information provided at check in/out and throughout the holiday is best in class.
• Drive performance and achieve CSQ and sales targets within reception team.
• Keep accurate records and facilitate enquiries from internal departments e.g. finance, customer relations etc
• Account for all monies utilising company systems and in accordance with company procedures.
• Ensure boat briefings and customer training is conducted in a timely fashion
• Ensure the reception team support customers throughout their cruise in terms of organising technical assistance and general tourist/boater information and advice.
• Support the Base Manager with recruitment of all seasonal staff – advertising, screening CVs.
• Support the Base Manager with organising and preparing for VIP/Staff bookings.
• Develop, monitor and improve upon local operating procedures and policies.
• Ensure adequate staffing levels are in place to cover reception requirements.
• Any additional duties at the discretion of the business and the Base Manager.

Gevraagd

• Ambitious, enthusiastic with strong Management skills and experience.
• An exceptional organiser, strong administrator with meticulous attention to detail.
• Good people manager
• Excellent interpersonal skills with ability to build internal/external relationships.
• Commercial mind-set with a track record of successfully delivering of targets
• Excellent PC skills MS Word, Excel, Outlook with knowledge of POS and reservation systems.
• Able to work with deadlines, targets and objectives
• Able to work independently and on own initiative
• Previous experience in the tourism industry/customer service would be advantageous
• Driving license
• Dutch speaking with English Language, additional languages would be advantageous German/French
• Lives at commutable distance from Vinkeveen, able to attend occasionally at our other base in Hindeloopen
• Ideally driving license holder
• Fully eligible to work in the Netherlands
• All offers of employment are subject to satisfactory references

Aanbod

• Competitive salary based on experience.
• Annual Bonus, annual salary review and increase based on company and individual performance
• Training and extensive career opportunity
• Referral program (from £250 up to £500 / referral)
• Access to Travelopia group benefits (holiday discounts)
• Le boat uniform