Dealer Service Analyst (DSE） Hoofddorp • BYD Europe

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About Us

BYD is a leading high-tech multinational company, headquartered in Shenzhen, China, operating in IT, automotive, new energy, and rail transit. As a global pioneer in New Energy Solutions, we are committed to building a zero-emission ecosystem.

Our BYD Europe team in Hoofddorp is expanding, and we are looking for a Dealer Service Analyst with a strong background in data analytics and business intelligence to support our dealer service operations across Europe.

About the job

In this role, you will be responsible for collecting, analyzing, and visualizing dealer service data to identify trends, measure service quality, and provide actionable insights to improve performance. You will work closely with the sales teams to build and maintain a robust data analytics platform.

Key Responsibilities

• Collect, clean, and analyze data related to dealer service performance

• Conduct occasional on-site dealer assessments and mystery shopping visits across Europe

• Conduct competitor and market analysis to benchmark dealer service levels

• Design and develop dashboards and visual reports in BI tools

• Communicate in a clear and effective way with team members, stakeholders and be able to create engaging presentations

• Provide actionable recommendations to improve dealer service operations

Qualifications & Skills

• 0–3 years of relevant work experience in data analytics, preferably in automotive, retail, or service industry

• Strong analytical and problem-solving abilities with a keen eye for detail

• Proficient in BI tools for dashboard creation and data visualization

• Advanced Excel skills

• Excellent communication skills in English AND either German or French

• Willing to travel most of the working time

What We Offer

• Career growth opportunities within a fast growing Quality team.

• Business trip throughout Europe, with travel and meal allowances

• Performance and experience based competitive rewards, pension-plan, commuting allowance, and visa sponsorship if applicable;

• Job in a fast-developing company that stands for Innovative and sustainability-driven technology

What’s next?

Once you click apply, we’ll take you to the BYD Europe careers portal

– Here you’ll complete a short application form

Please be assured that we’re here to support you throughout the recruitment process and beyond, and reasonable adjustments are available to any candidates who need them.