Account Specialist (German & English Speaking) Rotterdam • Talentmark

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Are you a detail-oriented customer service professional fluent in both German and English? Do you have experience with SAP and supply chain processes? Then we’re looking for you!

We are seeking a proactive and reliable Account Specialist to join our international customer service team. In this role, you will be responsible for managing a portfolio of domestic and/or export customers, overseeing the end-to-end order fulfillment process. You will serve as the key contact between internal departments and your clients, ensuring top-tier service and timely delivery of products.

This position requires solid experience in SAP, a customer-first mindset, and the ability to handle supply chain-related inquiries with efficiency and care.

Your Responsibilities

• Provide outstanding customer service to your assigned accounts
• Process customer orders, manage product availability, coordinate shipments, and ensure accurate invoicing
• Communicate proactively with Planning, Sales, and Supply Chain teams to solve customer requests
• Support data accuracy in SAP by coordinating with the Master Data team
• Act as a back-up for other teams and serve as a go-to person for operational issues
• Ensure compliance with company procedures and quality governance
• Contribute to continuous improvement efforts within your team

Who You Are

• You speak fluent German and English (written and verbal)
• You have experience working with SAP and a strong understanding of the order-to-cash (OTC) process
• You have at least 1–2 years of experience in Customer Service or Supply Chain
• You are proactive, organized, and solution-oriented
• You are collaborative and capable of building strong relationships across departments
• You have strong communication skills and a keen eye for detail

What We Offer

• Competitive salary: €3,200 – €4,100 gross/month (excl. holiday allowance)
• 25 vacation days per year
• 13th-month bonus
• Full reimbursement of public transport costs (No parking available)
• Hybrid working (max. 2 days/week from home)
• A dynamic international environment with growth opportunities

Ready to make an impact in a global organization while supporting customers across Europe?
Apply now and help us deliver operational excellence every day.