Service Manager Arnhem • IT Recruitment

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IT Recruitment is looking for her client in Arnhem for a Service Manager. To work for an organisation that eats, sleeps and breathes managed networking solutions for business customers.

Do you thrive at the intersection of customer satisfaction, data insight and operational excellence? Do you enjoy translating customer feedback into concrete improvements, and being the trusted advisor for our key customers? Then this role is made for you.

Role Overview

As a Service Manager, you will be the primary link between our operational teams and our top-tier customers. You will represent the voice of the customer within the organization while ensuring that our services continuously evolve to meet their expectations. You will drive insight, alignment and service maturity across departments and take the lead in shaping the future of our Managed Network Solutions experience.

How your day looks like

You’ll start your day with a sync with your stakeholders to align on activities and priorities. Depending on the day, you might:

• Visit key customers to review service performance and strengthen the relationship
• Create and present detailed service reports with insight into uptime, incidents, trends and capacity
• Collaborate with support, engineering and delivery teams to solve structural bottlenecks
• Lead high-impact incident reviews and steer continuous service improvement initiatives
• Coach internal teams on how to improve customer interaction and feedback loops
• Join pre-sales efforts with input on service design and customer expectations for your key customers
• Identify upsell or cross-sell opportunities during operational meetings
• Host knowledge-sharing sessions and contribute to positioning us as a trusted advisor

What you bring

• A passion for delivering best-of-class Managed Network Solutions and improving customer satisfaction
• Proven experience in service management or similar roles within IT or network services
• Strong communication skills with the ability to operate on both strategic and operational levels
• Stakeholder management excellence, both internally and externally
• A proactive, hands-on mindset with a focus on solutions and ownership
• Knowledge of ITIL processes (incident, change, problem management)
• Familiarity with network technology (Cisco, firewalls, fiber networks, monitoring, data)
• Experience with reporting and dashboard applications is a plus
• Affinity with data analysis and change management

What we offer

• A high-impact role within a professional service-driven environment
• The opportunity to work with both technical experts and senior business stakeholders
• Autonomy and flexibility in how you structure your day and responsibilities
• A hybrid working culture where collaboration and ownership go hand in hand
• A down-to-earth, inclusive culture where everyone is valued and aligned around a shared goal.
• Development opportunities tailored to your professional ambitions