Operations Manager Den Haag • Marriott Careers

Additional Information: This hotel is owned and operated by an independent franchisee, The Hague Marriott. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Operations Manager – The Hague Marriott Hotel
Are you an experienced hospitality professional who thrives on leading teams in a dynamic environment? The Hague Marriott Hotel is looking for an Operations Manager to guide our department heads and ensure smooth daily operations while delivering an exceptional guest experience.

About the Role
As Operations Manager, you are responsible for overseeing the hotel’s daily operations. You ensure quality, service, and efficiency across all operational departments—from Food & Beverage to Rooms. Acting as the link between teams and senior management, you make sure all departments work seamlessly together.
Your key responsibilities include:
•Managing day-to-day hotel operations and acting as the General Manager’s deputy during their absence.
•Leading and developing department heads, including the Executive Chef, F&B Manager, Front Office Manager, and Executive Housekeeper.
•Achieving targets in guest satisfaction, revenue, and cost control.
•Collaborating closely with HR, Finance, and Sales & Events to seize new opportunities and continuously improve existing processes.
•Being a visible leader on the floor, ensuring service and product quality meet the highest standards.
•Overseeing correct use of Marriott systems and ensuring accurate reporting.
•Embedding Marriott Brand Standards into daily operations.
•Driving high service and product standards together with your team.
•Maintaining measurable excellence in guest satisfaction.

 
Key Responsibilities
•Lead the department heads of Food & Beverage, Kitchen, Front Office, and Housekeeping.
•Safeguard quality, service, and guest satisfaction across all operational areas.
•Manage budgets and costs, ensuring revenue and operational goals are met.
•Streamline cross-departmental collaboration to maximize guest satisfaction.
•Develop, coach, and motivate managers and their teams.
•Contribute actively to strategic planning and achieving operational objectives.
•Monitor processes and ensure compliance with laws and regulations.
•Analyze performance and report results to the General Manager.
•Be visibly present on the floor to observe and improve processes and service delivery.
•Initiate improvement projects and innovation within operational departments.
•Maintain flexible working hours to be present during key service moments.

What You Bring
•A Bachelor’s degree in Hotel Management or equivalent.
•Minimum 5 years of management experience at department head level in a hotel (e.g. Rooms Division Manager, F&B Manager, or Front Office Manager).
•Strong leadership skills with a track record in coaching and developing managers.
•Excellent communication skills in English and Dutch.
•Analytical, decisive, and solution-oriented.
•Flexible, hands-on, and fully guest-focused.

Ready for this challenge?
Apply today and become our new Operations Manager. Together, we’ll ensure every guest enjoys an unforgettable experience—time after time.

What We Offer
•A challenging and versatile role in The Hague’s largest hotel, within an inclusive working environment.
•The opportunity to work closely with the General Manager and directly impact operational strategy.
•Room for personal growth and career development within Marriott International.
•A competitive salary in line with the Dutch Horeca CAO and additional benefits.
•Access to the Marriott Explore Rate – global discounts on stays for you, your family, and friends.
•A supportive and inclusive workplace focused on your development.
•Travel allowance, staff meals during shifts, and employee discounts on Food & Beverage.
•The opportunity to be part of the world’s most loved hospitality brand.

This company is an equal opportunity employer.

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Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.